Why is my portfolio cash negative after I add money or sell investments?
Your Portfolio Cash may be less than you anticipated, or even negative, because:
- You may have added money and invested the funds before receiving confirmation about the status of the transfer to Stash. If that transfer failed for any reason (e.g. insufficient funds), we’ll automatically subtract that amount from your Portfolio Cash.
- If you’ve incurred a fee on your account (e.g. your monthly subscription payment), then that amount will be subtracted from your Portfolio Cash.
To bring your Portfolio Cash out of the negative, you’ll need to add money to it, either by transferring to it or by selling existing investments.
If you’re still having an issue with a lower-than-expected or negative balance, please reach out to Support here.
Bank Account Services provided by Green Dot Bank and Stash Visa Debit card issued by Green Dot Bank, Member FDIC, pursuant to a license from Visa U.S.A. Inc. Visa is a registered trademark of Visa International Service Association. Green Dot Bank operates under the following registered trade names: GoBank, Green Dot Bank and Bonneville Bank. All of the registered trade names are used by and refer to a single FDIC-insured bank, Green Dot Bank. Deposits under any of these trade names are deposits with Green Dot Bank and are aggregated for deposit insurance coverage. Green Dot is a registered trademark of Green Dot Corporation. (c) 2020 Green Dot Bank. All rights reserved. Investment products and services are not offered by Green Dot Bank and are Not FDIC Insured, Not Bank Guaranteed, and May Lose Value.
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