Ask Stash

How do I cancel, stop, or modify a transfer?

If you’d like to cancel a transfer of any kind, don’t fear—it’s a very simple process. We’ve outlined the steps you’ll need to take below depending on the type of transfer you’d like to cancel, stop, or modify.

Please keep in mind that we can only cancel transfers marked as “pending,” so you’ll want to take action before the transfer clears. At this time, we’re only able to process cancelations made in the app.

To cancel a manual transfer in your Invest portfolio:

  • From the Home screen, select Invest.
  • Scroll down to your Activity section.
  • Once you’ve found the transaction you’d like to cancel, tap it to bring up the Purchase Details.
  • At the bottom of the Purchase Details screen, tap the option to cancel your transfer. Please note that if this action can’t be completed, it means your transfer has already cleared and can’t be canceled at this time.
  • Once you’ve confirmed the cancelation, you’re all set!

To cancel a manual transfer in your banking account:

  • From the Home screen, select the Bank tile on the navigation bar.
  • Scroll down to Your transactions.
  • Here you’ll see a list of all your transactions, both those scheduled to be processed and those that have already been completed.
  • Tap the pending transfer you’d like to cancel to bring up the Transaction details.
  • At the bottom of the Transaction details screen, tap the option to cancel your transfer. Please note that if this action can’t be completed, it means your transfer has already cleared and can’t be canceled at this time.
  • Once you’ve confirmed the cancelation, you’re all set!

To cancel or modify an Auto-Stash transfer:

  • Select the Auto-Stash tab on the bottom navigation bar.
  • Tap the three dots in the upper right corner.
  • You can change the date of your next Auto-Stash or pause it entirely.

To stop a recurring transfer¹to your banking account:

  • From the Home screen, tap Bank on the bottom navigation bar.
  • Scroll down to the bottom of the screen to Auto-Stash.
  • Tap Recurring transfers. 
  • From here, you can manage options such as the frequency and amount of recurring transfers.

If you’re still having trouble canceling your transfer or deposit, or if you’ve run into an issue while trying to do so, we’re happy to help. You can contact Support here.

 


DISCLOSURES

¹The recurring transfers feature is offered by Stash Investments LLC and is not sponsored or endorsed by Green Dot Bank.

Related questions View all Bank Account

Didn’t find your question?

Shoot us your question and our Stash experts will get back to you.

Submit a question