Ask Stash

I was charged an overdraft fee because of my Stash account. What should I do?

We hate this fee as much as you do. We wish that banks wouldn’t charge it!

The best way to avoid an overdraft fee is to make sure there’s enough money in your external linked bank account before initiating a transfer. Remember that you may have some recurring payments on your external account and be sure to take them into consideration. We also recommend double-checking your Auto-Stash, if it’s enabled, to make sure that the amount won’t put you in the red.

If you’ve already overdrafted by accident, we’re unable to do anything about the fees charged by your bank, including if you’ve forgotten to check your Auto-Stash settings. Our best advice is to call your bank and ask them to waive the fee.

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