Stash Learn

I Didn’t Transition my Stash Banking Account, Now What?

All banking accounts with our previous banking partner have now been closed. If you haven’t already opened your new banking account, you may be wondering what happens next. Read on for your next steps. 

Read more about this change here

*Note that these changes do not affect your investment accounts. All investment accounts will remain the same.

 

Can I still open a new banking account on Stash?

Yes! Now that all banking accounts with our previous banking partner have been closed, you may open a new Stash banking account at any time.1 These new accounts are managed by Stride Bank, N.A.  

Find out more about our new banking accounts.

Opening your new Stash banking account is as easy as 1-2-3: 

  1. Login to Stash from your mobile device or web browser. 
  2. Go to the Bank tab. 
  3. Follow the prompts to open your new account. 

You’ll have instant access to a virtual card. Add the virtual card to your digital wallet to start spending and earning Stock-Back® rewards right away. 

Get help setting up your digital wallet here

 

We’ll also send you a physical card in the mail after you deposit at least $1 into your banking account. Once that card arrives (in about 10 business days) you can activate it from within your Stash account. You’ll need to remove your virtual card from your digital wallet, then add your physical card. Please keep in mind that your card shipment may be delayed due to nationwide weather and shipping delays. 

Find out how to take full advantage of your new banking account

 

Why did I receive a refund check from Stash’s previous banking partner?

All accounts managed by our previous banking partner have now been closed. If you had a remaining balance in that account on January 11, you’ll receive a refund check in the mail from our previous banking partner (not Stash). 

 

Where is my refund check from Stash’s previous banking partner? 

Refund checks will be sent via mail. Checks will come from our previous banking partner (not from Stash). Please allow until February 13 to receive your refund check. If you do not receive your refund check by this date, please contact us:  

  • Phone: (800) 205-5164 from 8:00 a.m.-8:00 p.m. ET Monday-Friday, and from 10:00 a.m.-6:30 p.m. ET Saturday and Sunday
  • Email: support@stash.com 

 

What if my check was sent to the wrong address? 

If your check was sent to the wrong address because your address is incorrect, follow these steps:

  1. Update your address in the app for future use. 

Learn how to update your address here

  1. Email us at support@stash.com and provide proof of your new address. Acceptable documents include:
    • Driver’s license or government ID showing your name and correct address

OR

    • Copy of a recent utility bill, mortgage agreement, or lease agreement showing your name and correct address 

After you submit these documents to us, please allow up to 14 days to receive your refund check. 

What if my refund check is for the wrong amount, or I have another issue with my refund check?

If you received a refund check for a different amount than you expected, or if you have another issue with your check, please call us at (800) 205-5164 from 8:00 a.m.-8:00 p.m. ET Monday-Friday, and from 10:00 a.m.-6:30 p.m. ET Saturday and Sunday, or email us at support@stash.com. 

 

Can I still access statements for my banking account with Stash’s previous banking partner?

Yes! You can access all of your statements from our previous banking partner within your Stash account.

See how to access your statements here

 

What if I need help with my old banking account, or need to file a dispute on a transaction made from that account? 

If you have questions about your refund check, a dispute, or need any other servicing on your old banking account, please contact us:

  • Phone: (800) 205-5164 from 8:00 a.m.-8:00 p.m. ET Monday-Friday, and from 10:00 a.m.-6:30 p.m. ET Saturday and Sunday
  • Email: support@stash.com

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