If you were expecting a direct deposit into your Stash banking account, but it hasn’t arrived yet, this could be due to one of a few reasons. Here are the most common reasons you may not have received your direct deposit: 

You recently signed up for Stash direct deposit 

If you just submitted your Stash direct deposit enrollment form, remember it can take 1-2 pay periods for you to get the first deposit. This can take up to 60 days for some payroll schedules. 

During this time, your paycheck should come the way it did before you started the Stash direct deposit enrollment process. Check with your employer’s payroll department or in the bank account in which you previously received your paycheck. 

It’s a weekend or holiday 

If your paycheck is scheduled to arrive on a weekend or holiday, the payment won’t be processed until the next business day. Transactions are not processed on weekends or holidays. Ask your employer’s payroll department if there is a calendar of scheduled payroll dates. 

There is a mistake

Double check to make sure your company’s payroll department has the following information correctly filled out: 

• Your first and last name
• Email address
• Physical address
• Social Security Number
• Stash account and routing numbers 

Still need help with your direct deposit? Please call us at 800-205-5164 from 8:00 a.m.-8:00 p.m. ET Monday-Friday, and from 10:00 a.m.-6:30 p.m. ET Saturday and Sunday, or email us at support@stash.com. 

Stash Banking services provided by Stride Bank, N.A., Member FDIC. The Stash Stock-Back® Debit Mastercard® is issued by Stride Bank pursuant to license from Mastercard International. Mastercard and the circles design are registered trademarks of Mastercard International Incorporated. Any earned stock rewards will be held in your Stash Invest account. Investment products and services provided by Stash Investments LLC and are Not FDIC Insured, Not Bank Guaranteed, and May Lose Value.