We’ve switched banking partners to Stride Bank, N.A.—a move which unlocks more benefits for you. 

Find out what’s changing and what’s staying the same.

All banking accounts with our old banking partner have now been closed. If you had a remaining balance in that account on January 11, you’ll receive a refund check in the mail from our old banking partner (not from Stash). Please allow until February 13 to receive your refund check. If you do not receive your check by this date, please contact us: 

• Phone: (800) 205-5164 from 8:00 a.m.-8:00 p.m. ET Monday-Friday, and from 10:00 a.m.-6:30 p.m. ET Saturday and Sunday
• Email: support@stash.com 

If you didn’t make the switch yet, no problem! Find out your next steps here.

Already opened your new account? Use this checklist to ensure you’re taking full advantage of your new account.

Changes to Stash banking.

This switch of banking partners brings some changes to our banking accounts, but some things are staying the same. Here’s a summary of these changes:

What’s changing:

• You’ll get new account and routing numbers.
  • If you had direct deposit set up, you’ll need to provide your new account and routing numbers to your employer to ensure your paychecks are deposited into your new Stash banking account. 
  • Learn how to find your new account and routing numbers
• You’ll also get a new Stock-Back® Debit Mastercard® number.1
  • To find your new Stock-Back® Card number in the app, simply tap the card image on the Bank tab to flip it over. Your card number will be listed there.
    • If you had automatic payments set up, or previously had your card in your digital wallet, you’ll need to set those up again with your new card number.
    • Learn how to add your card to your digital wallet
  • You’ll get a temporary virtual card as soon as there is cash in your new banking account so you can start to spend and earn stock right away.
    • Note: Your virtual card will be deactivated once you receive your physical card and activate it. If you had added your virtual card to your digital wallet, you’ll need to remove it and add your new physical card number.
• Expanded fee-free ATM network—you’ll now have access to over 55,000 fee-free ATMs worldwide.2
• Instant access to mobile check deposit. 
• Earn more Stock-Back® rewards (up to 1% for Stash+ customers).1
• You will no longer be able to use Bill Pay.
• If you had Goals accounts set up, you’ll need to set them up again. You can still create up to five Goals. 

What’s staying the same:

• Your investment portfolios—Personal, Retirement, Custodial, and Smart—are not affected by this change.
• Getting paid up to two days early with early direct deposit.3
• Easily make deposits, withdrawals, and transfers to other Stash accounts or linked external accounts.
• We’ll send you fraud alerts and protection if there is suspicious activity on your account.
• You can still invest spare change on purchases made with your Stock-Back® debit card when you turn on Stock Round-Ups.13
• You’ll still have access to our spending insights and budgeting tools.

Mastercard benefits.

Your new Stock-Back® debit card includes many Mastercard benefits. See the table below to explore your benefits. For benefit questions or more information, call 1-800-Mastercard.