Ask Stash

How do I close my Stash Growth subscription?

We will be sorry to see you go! You can start your cancel request at any time online at Stash.com. See below to get started—note that currently, you can only make your cancel request online at this time. 

Steps for canceling Stash Growth subscription:

  • Log into Stash.com.
  • Click your name.
  • Click Subscription.
  • Click Close my Stash for good at the bottom of the page.
  • At this point, you will be guided through the process of closing your account. A few things to keep in mind:
    • To close a Stash Retirement IRA, you must sell all your investments and wait until all positions have been settled. You also must turn off all Auto-Stash tools. You will not be able to close your account without doing both of these things.
    • If you choose to cancel your personal account, all your investments will be sold. Proceeds will be returned to you through your linked external account. 
    • The complete close process can take up to 10 business days.  You will receive a confirmation email when all the steps to close your account have been completed.
    • You will still have access to money in Stash Bank post close. You can transfer money out to an external account, or you can use your debit card to make purchases.  However, you do lose the ability to add money to Stash Bank. If you used Stash direct deposit, please make sure you inform your employer about changing direct deposit information at this time.  
    • We will email your tax forms when they become available in the next calendar year. 
    • You might be invited to complete a survey regarding your Stash experience. Filling it out will help us gain valuable feedback we can use to improve.

If you have any questions, please don’t hesitate to contact us—and we wish you the very best in achieving your financial goals. 

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