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I need to order a replacement card.

No problem! Ordering a replacement Stock-Back card (your debit card) can take just a few seconds in the Stash app. 

Follow these instructions:

  • Open the app.
  • Tap Bank on the home screen or the bottom navigation bar.
  • Tap the gear icon in the upper right-hand corner.
  • Select Replace my card.
  • Confirm the address where you’d like us to send the replacement card, then tap Save and continue.
  • Select the reason you need a new card.
  • Tap Order a new card.

Depending on the circumstance, you might be able to continue to use your Stash Stock-Back card number while waiting for a replacement card.

If your card is damaged or was never received:  You can use your current Stock-Back number until a new card is activated. Your replacement card should arrive in about 5-7 business days. After a new card is activated, the card number will change—remember to update any automated payments with the new card number.

If your card is lost or stolen:  Stash has frozen your Stock-Back card number to protect you against fraud. You will need to wait until your replacement card arrives to resume making purchases. Your replacement card should arrive in about 5-7 business days.

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