I need to order a replacement card.
No problem! Ordering a replacement Stock-Back card (your debit card) can take just a few seconds in the Stash app.
Follow these instructions:
- Open the app.
- Tap Bank on the home screen or the bottom navigation bar.
- Tap the gear icon in the upper right-hand corner.
- Select Replace my card.
- Confirm the address where you’d like us to send the replacement card, then tap Save and continue.
- Select the reason you need a new card.
- Tap Order a new card.
Depending on the circumstance, you might be able to continue to use your Stash Stock-Back card number while waiting for a replacement card.
If your card is damaged or was never received: You can use your current Stock-Back number until a new card is activated. Your replacement card should arrive in about 5-7 business days. After a new card is activated, the card number will change—remember to update any automated payments with the new card number.
If your card is lost or stolen: Stash has frozen your Stock-Back card number to protect you against fraud. You will need to wait until your replacement card arrives to resume making purchases. Your replacement card should arrive in about 5-7 business days.
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