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The Next Phase of the Stash Banking Transition

Starting December 19th, you will no longer be able to make deposits into Green Dot-backed Stash banking accounts. Any scheduled direct deposits, recurring transfers, or credits will not be processed. You will still be able to use your Visa® debit card like normal to spend your remaining balance until January 9th.

You must transition your Stash banking account to our new banking partner, Stride Bank, N.A. before January 9th to avoid losing access to Stash banking.1 When you transition, we’ll instantly transfer your balance to your new banking account and mail you a brand new Mastercard®. We’ll also give you a virtual card so you can begin spending and earning Stock-Back® rewards.

If you still have a remaining balance in your account on January 9th, we will mail you a paper check for the total amount. It can take up to 45 business days for the check to arrive. 

If you haven’t transitioned your Green Dot-backed account by December 19th, you can still transition your banking account up until January 9th! This will allow you to have immediate access to your funds instead of waiting up to 45 business days for a check to arrive in the mail. 

FAQs

  • Can I still use my Stash Visa® debit card after December 19th? 
    • Yes! You still have full use of your Stash Visa® debit card until January 9th, at which point your Stash Visa® debit card will be canceled, your Green Dot-backed banking account will be closed, and within 45 days you’ll receive a check for your remaining balance. 
  • Can I close my account between December 19th and January 9th?
    • No, once your account is placed into spend down status on December 19th, it will remain open until January 9th. You will still be able to transition your banking account up until January 9th. 
  • What happens if I don’t spend all of the money in my account before it is closed?
    • If you do not spend all the money in your account before it is closed, we will mail you a check for your remaining balance. This check can take up to 45 business days from the date the account is closed to arrive. 
    • You should verify that your address on your account is correct, as we will be sending the check to the address we have on file for you. 
  • How long will it take for me to receive a check for the remaining funds after my account is closed?
    • It can take up to 45 business days for the refund check to arrive after the account is closed. 
  • What happens to my direct deposits set up on my old account?
    • You will get a new account and routing number when you open your new banking account. Therefore, your old direct deposit instructions will no longer work. 
    • You must set up your direct deposit instructions again using your new account and routing number. 
      • Note: Do not edit your existing direct deposit instructions. Delete the old account and set up a brand new set of direct deposit instructions using your new banking account information. 
  • How long will it take for me to get my new debit card?
    • The physical card will arrive in 7-10 business days. 
    • A virtual card is available immediately. You can add the virtual card to your digital wallet to begin spending and earning Stock-Back® right away.  
  • What happens to the Bill Pay I have set up on my Green Dot account?
    • The new Stash banking account will not support Bill Pay. Please make other payment arrangements for these payments. 

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