Why am I not getting an authorization code to link my bank with Stash?
Sometimes your bank will require an additional authorization code to link your account to Stash. After using your online credentials to link your account to Stash, your bank may send you a code via text or email. If this code doesn’t come within 10 minutes, we recommend getting in touch with your bank to confirm.
You can also link your account using micro-deposits. You’ll need to know your external bank’s routing and account numbers. For more information on how to do this, check out this article.
Please note that at this time, we only support linking external checking accounts. We can’t currently link savings accounts, third-party accounts, or business accounts, even if your name is listed on the account.
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We at Stash are legally required to send our clients statements for their account(s) in any month in which there was any activity or funds in the account. If you believe you should not have received a statement, log back into your account to see if your accounts are fully closed and… If you are fully closed with no funds in any of your account(s): Since your account is now fully closed and unfunded this would be your final statement.…
Q. Trying to Link your Stash with TD Bank?
As of April 25th, 2022, at 12:01a.m. ET, TD Bank implemented a change that requires all institutions, including Stash, to re-link once every 90 days if you linked your account via the Instant Link option using Plaid. What this means for Stash customers who are linked to a TD Bank account: This will not impact any deposits you make from your account,…
Q. Why did you sell part of my investments to cover my monthly subscription fee?
The way we initially attempt to charge the fee differs. We’ll try to pull from your Portfolio cash, linked debit/credit card, or Stash Banking1 balance first. If that doesn’t work, then we’ll sell a portion of your holdings in your Personal Invest Portfolio to cover the fee.…
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