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Password Help

Questions about logging in? We’ve got your answers right here.

If you forgot your password:
Can’t remember your password?  Reset it here.

If you want to change your password:
To change your password, you must be logged in. Here’s how to update your password in the app:

  • Open Stash. 
  • From the Home screen, tap on the icon on the upper left hand corner. For iOS, it will be your initials or picture, for Android, the menu (hamburger) icon.
  • On Android, tap Settings. For iOS, proceed to the next step.
  • Tap Email, phone and security.
  • Tap Change Password.
  • Enter current password and new password, then re-enter new password. 
  • Tap Change Password. 

If you’re still having trouble logging in:
We’ve got you covered. Here’s some tips: 

  • If you receive an “Invalid email or password” message, don’t worry. Just triple check you’re using the right email address for Stash. Also, make sure there are no typos.
  • You might be invited to do two-factor authentication when you log in.  Don’t sweat it— it’s an additional security feature Stash uses to keep you and your data safe. 
  • You may be on the new user sign up screen, rather than the log in screen. Your login screen has “Welcome Back” above where you put your email and password. This is different from the new user sign-up screen, which also asks for an email address and password.
  • If you’re still having trouble, reset your password.  And of course, Stashers can always contact support for any other issues.  

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