Ask Stash

How can I reset my password?

If you’ve forgotten your password you can quickly reset it using the steps below. 

Resetting your password in the app:

  • Open Stash.

  • Tap login, in the top right corner 

  • Tap forgot your password 

  • Enter your email address, which is associated with your Stash account

  • You will receive an email with the title of “Stash password reset” 
  • Tap the “Reset Password” button within the email

  • Enter your new password

  • Your password has been successfully reset. Navigate back to the login screen within the app to login

Resetting your password online:

  • Click here to quickly navigate to the forgot password page or follow these instructions: 
    • Open stash.com 
    • Click login, in the top right hand corner
    • Click forgot password 

  • Enter the email address that you signed up for your Stash account with 
  • Tap confirm 
  • You will have received an email with the title of “Stash password reset” 

  • Tap the “Reset Password” button within the email

  • Enter your new password

  • Your password has been successfully reset. Navigate back to the login screen within the app to login

 

What if I didn’t receive the reset password email? 

First ensure that you have checked all of the relevant folders within your inbox, including Spam, Promotions, etc. 

Try searching for the emails title “Stash password reset

Make sure that you have enough space in your inbox. If you don’t think that you do, try deleting some old emails. 

If you haven’t received the reset password email within 15 minutes, please try the password reset again and after that if you still aren’t receiving the email please contact Support.

Related questions View all Security

Didn’t find your question?

Shoot us your question and our Stash experts will get back to you.

Submit a question