Why is Stash taking money from my account automatically?
It sounds like you either have Auto-Stash or Smart-Save turned on.
Auto-Stash is Stash’s automatic investment tool. It runs on a set schedule, so head to the app and adjust the timing or turn off Auto-Stash if you’d like to stop automatic deposits/investments.
Smart-Save is Stash’s innovative saving feature. It automatically takes small amounts of money from your linked checking account each day when you have the cash to spare. It keeps track of your spending patterns so we’ll never initiate a transfer when your balance is low. You can turn off Smart-Save from inside the Stash app or adjust the minimum bank balance so it doesn’t pull unless you have a minimum balance amount in your linked account.
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Q. Why Am I Still Receiving Statements?
We at Stash are legally required to send our clients statements for their account(s) in any month in which there was any activity or funds in the account. If you believe you should not have received a statement, log back into your account to see if your accounts are fully closed and… If you are fully closed with no funds in any of your account(s): Since your account is now fully closed and unfunded this would be your final statement.…
Q. Trying to Link your Stash with TD Bank?
As of April 25th, 2022, at 12:01a.m. ET, TD Bank implemented a change that requires all institutions, including Stash, to re-link once every 90 days if you linked your account via the Instant Link option using Plaid. What this means for Stash customers who are linked to a TD Bank account: This will not impact any deposits you make from your account,…
Q. Why did you sell part of my investments to cover my monthly subscription fee?
The way we initially attempt to charge the fee differs. We’ll try to pull from your Portfolio cash, linked debit/credit card, or Stash Banking1 balance first. If that doesn’t work, then we’ll sell a portion of your holdings in your Personal Invest Portfolio to cover the fee.…
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