Need to upload documents to verify your identity when opening a Stash account?
During the course of signing up for your new Stash account, we may ask you for proof of identity via either your driver’s license or passport. Why do we need this information? The USA Patriot Act requires us to verify your identity—it helps us keep all 6+ million Stashers safe, and protects the financial system from identity theft and other forms of fraud.
You can upload your documents directly from a secure Stash upload page. We will send you an email with the subject line of Verify Your Identity.
Follow these steps to upload your identity documents:
- Use your mobile device to open up the email inbox for the email associated with your Stash account.
Note: Currently we do not support identity documents uploads via desktop computer.
- Locate the email from Stash Support with the title of Verify Your Identity, then open the email.
- Click the Upload my documents link located in the body of the email, then open the link in the supported browser for your device:
- iOS: Safari
- Android: Chrome
- Click Start Verification.
- Select the type of identification you’d like to upload.
- Allow Socure to have access to your camera.
- Read the guidelines, then click Continue.
- Align your ID into the frame. Socure should take the photo automatically. If it doesn’t, an option to take the picture manually will appear.
- Review the image to ensure it is visible, glare free, and not blurry, then tap one of the following:
- Yes, Continue: The image is visible, glare free, and not blurry.
- No, Retake Picture: The image is not visible, has a glare, or is blurry. This option will take you back to the camera so that you can take another photo.
Note: You may need to repeat steps 7-9 to upload a photo of the back of your ID and/or a selfie.
After you take your selfie, the documents will be sent to us for review. It takes 1-2 business days for us to review your documents and update your account.
Still need help? Please contact Customer Support!
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