Why was my transfer (or withdrawal) to my external bank account rejected or canceled?
If you’re trying to transfer money outside of Stash, there’s a handful of reasons your transfer may have been rejected. Here are the most common reasons:
You don’t have enough money in your accounts
You can only transfer your cash balance in your Stash banking account, or your Portfolio Cash in your portfolio(s). Here’s how to find these amounts in the app:
- Login to the Stash app.
- Tap Transfer at the bottom of the screen.
- Tap Move Cash. Your available From accounts will be listed, along with how much you have available to transfer out of that account.
You recently made a sale
The Securities and Exchange Commission (SEC) requires a settlement period of two business days after all sales on securities. After initiating a sale, the money will be available for your use on the third business day. Keep in mind that business days are Monday-Friday, excluding weekends and U.S. market holidays.
You just made a transfer from your external bank account to your Stash banking account
To protect you from fraud, we hold all transfers from an external bank account to your Stash banking account for a period of up to five business days. Once this holding period is over, your money will be available for use. Keep in mind that business days are Monday-Friday, excluding weekends and US market holidays.
You linked a new external bank account
Sometimes linking a new external bank account to Stash can result in a rejected transfer. If this is the case for you, please call us at 800-205-5164 from 8:00 a.m.-8:00 p.m. ET Monday-Friday, and from 10:00 a.m.-6:30 p.m. ET Saturday and Sunday, or email us at email@example.com.
Your email address on file is incorrect or invalid
Apex Clearing, our custodian, is required by law to send you trade confirmations and monthly statements. If your email address on file is incorrect or invalid, they’ll mail you a paper copy for a fee. If these paper copies are returned by the post office, Apex Clearing will put a hold on your account until they can get in touch with you. This is why it’s important to keep valid email and mailing addresses on file.
To resolve this issue, check that the email address on your Stash account is correct and typo-free.
If your information looks correct, please call us at 800-205-5164 from 8:00 a.m.-8:00 p.m. ET Monday-Friday, and from 10:00 a.m.-6:30 p.m. ET Saturday and Sunday, or email us at firstname.lastname@example.org.
Can’t find an answer to your question?
If you still need help figuring out what’s going on with your transfer, please call us at 800-205-5164 from 8:00 a.m.-8:00 p.m. ET Monday-Friday, and from 10:00 a.m.-6:30 p.m. ET Saturday and Sunday, or email us at email@example.com.
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