Why was my transfer (or withdrawal) to my external bank account rejected or canceled?
If you’re trying to transfer money outside of Stash, there’s a handful of reasons your transfer may have been rejected. We’ll go over them below.
You don’t have enough money in your accounts.
You can only transfer your available balance in your Stash Bank account or your amount available to transfer in your Portfolio Cash. Here’s how to find these amounts in the app:
- From the Home screen, tap Transfer on the bottom navigation bar.
- Here you’ll see the available balance for your Bank account as well as the amount available to transfer in your Personal portfolio.
You recently made a sale.
The SEC requires a settlement period of 2 business days after all sales on securities. After initiating a sale, the money will be available for your use on the 3rd business day. Keep in mind that business days are Monday through Friday, excluding weekends and US market holidays.
You just made a transfer from your external bank account to your Stash Bank account.
To protect you from fraud, we hold all transfers from an external bank account to your Stash Bank for a period of up to 5 business days. Once this holding period is over, your money will be available for your use. Keep in mind that business days are Monday through Friday, excluding weekends and US market holidays.
You linked a new external bank account.
Sometimes linking a new external bank account to Stash can result in a rejected transfer. If this is the case for you, please reach out to Support and they’ll take care of it for you.
Your email address on file is incorrect or invalid.
Apex Clearing, our custodian, is required by law to send you trade confirmations and monthly statements. If your email address on file is incorrect or invalid, they’ll mail you a paper copy for a fee. If these paper copies are returned by post, Apex Clearing will put a hold on your account until they can get in touch with you. It’s vital to keep valid email and mailing addresses on file.
To resolve this issue, check that your email address is correct and typo-free as listed in your Stash account.
Can’t find an answer to your question?
If you’ve still got questions about a rejected or cancel transfer, please drop a line to Support. They’re here to help.
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