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Q. Why is my Invest account suspended or inactive?
Stash has reduced your level of service due to inactivity on your brokerage account. This means trading is no longer available to you. If you’d like to initiate transfers, deposits, or buy/sell securities, you’ll log in to the app to review and agree to the Apex and Stash Capital Customer Account Agreement.…
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Q. Why did you sell part of my investments to cover my monthly subscription fee?
The way we initially attempt to charge the fee differs. We’ll try to pull from your Portfolio cash, linked debit/credit card, or Stash banking1 balance first. If that doesn’t work, then we’ll sell a portion of your holdings in your Personal Invest Portfolio to cover the fee. …
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