Q. I’m replacing my Stash Stock-Back card (debit card). Can I continue to use my old card while I wait for a new card?
If you reported your Stash Stock-Back card (debit card) lost or stolen, your old card will not function. You will need to wait until your replacement Stock-Back card arrives to continue to use your card. If your card was damaged, or if you never received your card,…
Q. How long will it take to receive my replacement Stash Stock-Back card (debit card)?
Your replacement Stock-Back card (your debit card) should arrive in approximately 5-7 business days. If you need assistance, please reach out to Customer Support team. *Debit Account Services provided by and Stash Visa Debit Card issued by Green Dot Bank, Member FDIC,…
Q. Do I have to cancel my card if I want to dispute a transaction?
If you believe there was suspicious activity on your account, you must immediately report your Stock-Back card (your debit card) as Lost/Stolen in the app. As a next step, you will need to file a dispute. Please contact customer support for assistance.…
Q. How can I replace my Stash Stock-Back card (debit card) if it was lost, stolen, compromised, or damaged?
To replace your card: 1. Log in to the app. 2. Go to Spend tile. 3. Select the Settings gear icon in the upper right-hand corner. 4. Select Replace My Card and follow the instructions. For additional assistance, please contact our customer support team.…
Q. How does the dispute process work? How long does it take?
If there’s suspicious activity in your Stash banking account, we can help. Here are the steps to take on your end: Gather information: Make sure the transaction is complete and not in a pending status. Gather the merchant’s names, the transaction amounts,…
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