Account Maintenance
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Q. I need to order a replacement card.
No problem! Ordering a replacement Stock-Back card (your debit card) can take just a few seconds in the Stash app. Follow these instructions: Open the app. Tap Bank on the home screen or the bottom navigation bar. Tap the gear icon in the upper right-hand corner.…
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Q. How can I reset my Stash Stock-Back card (debit card) PIN?
Forgot your PIN? No worries—resetting takes seconds. Here’s how to do it. To reset your PIN in the app: Open the Stash app Tap Bank from Home or the bottom navigation bar Tap the settings gear icon on the upper right-hand corner Select Reset Card PIN Select a new 4 digit PIN As a final step,…
Learn Weekly
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Q. Can I view my account history after I close my account?
We understand that you may need to close your Stash banking account.1 Follow these steps to access your Stash banking account statements after your account has been closed: On the app: Login to the Stash app.Tap Bank at the bottom of the screen.Scroll down to the Your Transactions section and tap See All.Scroll to the bottom and tap See all Transactions.Scroll to the bottom and tap Looking for More.Select the month you’d like to view the statement for.…
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Q. I used the wrong PIN and I’m locked out of my Stash banking account. What should I do?
After several invalid PIN attempts at an ATM, your card will be locked. If your card does get locked, don’t worry—you can easily unlock it from within the Stash app in just a few minutes! Follow these steps to unlock your Stock-Back® Card: Login to the Stash app.Tap Bank at the bottom of the screen.Tap your card image to flip it over.Tap the slider next to Lock Card.…
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Q. How do I add money to my Stash banking account?
There are a number of simple ways to get money into your Stash banking account. This video breaks it down. Debit Account Services provided by Green Dot Bank and Stash Visa Debit card issued by Green Dot Bank, Member FDIC,…
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Q. I need to replace my Stash Stock-Back card (debit card) but my address has changed. What should I do?
You moved and need a replacement card? No problem—it’s easy getting a Stock-Back® Card (your debit card) to where you are.1 Here’s how to get the ball rolling: Login to the Stash app.Tap Bank at the bottom of the screen.Tap the Settings gear icon in the upper-right corner.Tap Debit card management.Tap Replace My Card and follow the prompts.…
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