• Q. How long does it take for money to move from my Stash personal brokerage account to my Stash banking account?

  Transfers are instant between your Stash personal brokerage account and Stash banking account. It may take a few minutes for your balances to update. Transfers between your Stash banking account and Retirement or Custodial accounts may take up to three business days to complete.…

• Q. I got an error message when I was trying to switch my direct deposit. Can I still switch over my direct deposit?

  Even if an error occurred, we’ve got plenty of options to help you complete your direct deposit enrollment. We can deliver a pre-filled direct deposit form to your email address with just a few clicks and taps. Or, if you prefer to print and fill out the form yourself,…

• Q. Can I direct deposit my tax refund into my Stash banking account?

  Sure! To set up direct deposit for your tax refund: Enter your Stash banking account and routing numbers on your tax form. Choose Checking on your tax form.Be sure the name on your tax return matches the name on your Stash banking account.…

• Q. Is there a limit on how much I can direct deposit into my Stash banking account?

  Please locate your limits in your Deposit Account Agreement.¹ Click here to access your Deposit Account Agreement in the app, or follow these steps to locate it on the web: Login to the Stash website.Scroll down to the bottom of the website and click Disclosures.Click Stride Deposit Account Agreement from the list.…

• Q. I was trying to switch my direct deposit, but I think I entered some of my information wrong, and I can’t set it up again. What do I need to do?

  Don’t worry. We’re here to help! First, reach out to your employer and let them know they should receive a corrected direct deposit form from us in a few days. Then, reach out to us—we’ll work with you on the next steps,…

  • direct deposit

• Q. I went to switch my direct deposit, but I was directed to my employee portal. How do I log into my employee portal?

  If you’re directed to your employee portal, log in with your employee credentials. If you have trouble logging in, reach out to your employer. Stash Banking services provided by Stride Bank, N.A., Member FDIC. …

  • direct deposit

• Q. I am having trouble or am unable to transfer money to my Stash banking account. What should I do?

  Having issues making a transfer or deposit into your Stash banking account? We’ll help you get to the bottom of this. Please contact Support at 800-205-5164 from 8:00 a.m.-8:00 p.m. ET Monday-Friday, and from 10:00 a.m.-6:30 p.m. ET Saturday and Sunday,…

• Q. Why haven’t I received my direct deposit?

  If you were expecting a direct deposit into your Stash banking account, but it hasn’t arrived yet, this could be due to one of a few reasons. Here are the most common reasons you may not have received your direct deposit:  …

• Q. How do I cancel a direct deposit into my Stash banking account?

  You’ll need to cancel your direct deposit through your employer. Contact your payroll agency and they’ll tell you how to cancel.…

• Q. How do I sign up for direct deposit if I receive government benefits?

  If you’d like to sign up for direct deposit into your Stash banking account and you receive government benefits, you’ll  first need to get your Stash account and routing number.  Find your account and routing numbers here After you have your Stash account numbers,…

• Q. Everything you need to know about Mobile Deposit

  With Stash, you can deposit a check when you need to simply by taking a picture of your check. Mobile check deposit is available to Stash banking customers who have completed the qualifying steps described below.   Click below to skip ahead: Qualifying for Mobile Check Deposit How to deposit a check to your account How do I take a good picture of my check?…

  • mobile deposit
  • How will I know when money is in my account?

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