• Q. How do I get paid up to two days early with ASAP Direct Deposit when I switch my direct deposit through Stash?

  ASAP Direct Deposit™ is a feature available with your Stash banking account that allows you to access your money sooner (up to two days earlier!).1 How it works: Oftentimes, your employer or benefits provider will notify our bank of your incoming deposit in advance of your actual payday.…

• Q. Is there another way I can set up my direct deposit instead of switching through Stash?

  You can set up your direct deposit by going to app.stash.com/debit/settings/directDeposit on your mobile device. You’ll find your accounting and routing numbers as well as a direct deposit form you can fill out and send to your employer. Debit Account Services provided by Green Dot Bank and Stash Visa Debit card issued by Green Dot Bank,…

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• Q. How long does it take for money to move from my Stash personal brokerage account to my Stash banking account?

  Transfers are instant between your Stash personal brokerage account and Stash banking account.¹ It may take a few minutes for your balances to update. Transfers between your Stash banking account and Retirement or Custodial accounts may take up to 3 business days to complete.…

• Q. I got an error message when I was trying to switch my direct deposit. Can I still switch over my direct deposit?

  Even if an error occurred, we’ve got plenty of options to help you complete your direct deposit enrollment. We can deliver a pre-filled direct deposit form to your email address with just a few clicks and taps. Or, if you prefer to print and fill out the form yourself,…

• Q. What is Stash direct deposit?

  Direct deposit can make getting paid so much easier. Instead of you going to the bank to deposit a physical check, direct deposit automatically moves paychecks or government benefits into your bank account. With direct deposit at Stash, you can choose to deposit part of your money or deposit it all into your Stash banking account.…

• Q. How long does Stash direct deposit switch take?

  The switch of your direct deposit to your Stash banking account can take one to two pay periods, or up to 60 days. Stash can check on the status of your switch, or you can reach out to your employer for more information.…

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• Q. What is my daily cash deposit limit?

  You can add cash to your Stash banking account within 30 minutes using retailers like CVS Pharmacy®, Walgreens, Rite Aid, and Walmart. Simply approach the register with cash and your Stock-Back® Card¹ (your debit card) and ask for the money to be placed into your Stash banking account.…

• Q. How can I transfer money into my Stash banking account from another bank account?

  There are two ways to transfer to your Stash banking account: Transfer money in the Stash app: Select Transfer tile on the bottom of the screen Select the account you wish to move money from and to Enter the amount you wish to withdraw Hit Continue to move forward Click Make Transfer to confirm the transaction To make an ACH transfer through your external bank: Transfers through an external bank,…

• Q. Can I direct deposit my tax refund into my Stash banking account?

  Sure! To set up direct deposit for your tax refund:  Enter your Stash banking account and routing numbers on your tax form  Choose “Checking” on your tax form Be sure the name on your tax return matches the name on your account Don’t know your Stash banking account or routing numbers?…

• Q. How to deposit or withdraw from your stash account?

  There are two ways you can transfer cash to or from your external bank account: On the app Open the app.  Tap the Transfer button in the bottom navigation. Select the accounts you wish to move money from and to. Enter the amount you wish to transfer and tap Continue.…

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• Q. I switched my direct deposit and it says Switch Initiated—now what?

  Sit back, and relax! Stash has filled out a direct deposit form with your Stash banking account information and sent it to your employer. Switching your direct deposit can take one to two pay periods or up to 60 days. Stash can check on the status of your switch,…

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• Q. I was trying to switch my direct deposit, but I think I entered some of my information wrong, and I can’t set it up again. What do I need to do?

  Don’t worry. We’re here to help! First, reach out to your employer and let them know they should receive a corrected direct deposit form from us in a few days. Then, reach out to us—we’ll work with you on the next steps,…

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• Q. Is there a limit on how much I can direct deposit into my Stash banking account?

  The maximum balance you can have on your account at any time is $50,000. Please locate these limits in your Deposit Account Agreement. To locate this in the app: 1) Go to bank icon at the bottom of the screen 2) Select the settings gear icon on the upper right-hand corner 4) Go to Deposit Account Agreement under the Legal section.…

• Q. Can I receive tax refunds for other people in my Stash banking account?

  No, the tax deposit must be in the name of the account holder. In accordance with IRS guidelines, you may direct your refund to your account but cannot direct your refund to someone else’s account. If we receive a tax refund intended for someone other than the account holder,…

• Q. How long does it take for money to transfer in, out and within Stash?

  Our mission is to make investing your money as simple as possible. Part of that is facilitating safe, secure, and speedy transfers. While we make each transfer as quickly as possible, not every transfer has the same processing speed. We’ll go over the time frame for our transfers below.…

• Q. How do I cancel, stop, or modify a transfer?

  If you’d like to cancel a transfer of any kind, don’t fear—it’s a very simple process. We’ve outlined the steps you’ll need to take below depending on the type of transfer you’d like to cancel, stop, or modify. Please keep in mind that we can only cancel transfers marked as “pending,” so you’ll want to take action before the transfer clears.…

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• Q. I am having trouble or am unable to transfer money to my Stash Banking account. What should I do?

  We’ll help you get to the bottom of this. Please contact Support for assistance in transferring money into your Stash banking account.…

• Q. I went to switch my direct deposit, but I was directed to my employee portal. How do I log into my employee portal?

  If you’re directed to your employee portal, log in with your employee credentials. If you have trouble logging in, reach out to your employer. Debit Account Services provided by Green Dot Bank and Stash Visa Debit card issued by Green Dot Bank,…

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• Q. I switched my direct deposit, and it says I need to check my inbox. What do I need to do?

  Stash has sent a pre-filled PDF form to the email associated with your Stash account. You’ll need to print this out, sign in to the employee portal, and give it to your employer. They’ll handle any next steps. Debit Account Services provided by Green Dot Bank and Stash Visa Debit card issued by Green Dot Bank,…

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• Q. I don’t see my direct deposit. How long does it take for it to transfer to my account?

  If your direct deposit money is not in your account yet, don’t panic. Here are some common circumstances surrounding direct deposit. You just started with Stash direct deposit.   If you just submitted your Stash direct deposit enrollment form, remember it can take 1- 2 pay periods for it to start.…

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