• Q. How can I sign up for a Stash banking account?

  If you are entirely new to Stash, download the Stash app or go to stash.com—we can get you up and running in no time. If you are already a Stasher, you are only a few minutes away from having a Stash banking account.…

• Q. When will I receive my Stash Stock-Back card (debit card)?

  Your physical Stash Stock-Back card (debit card) will be mailed out once funds have landed in your banking account. It should take 5-7 business days for your card to arrive.…

• Q. Can I connect more than one external bank account to my Stash banking account?

  Your Stash banking account can only be connected to one external bank account at a time, but you can absolutely change which external bank account you want linked to Stash. Follow these steps to change external bank accounts.  In the app: Open Stash From the Home screen,…

• Q. I haven’t received my Stash Stock-Back card (debit card). What should I do?

  You should receive your personalized Stock-Back card (debit card) in the mail in 7-10 business days after you successfully open an account. Activate it in your Stash app or by calling 888-569-7747. Debit Account Services provided by Green Dot Bank and Stash Visa Debit card issued by Green Dot Bank,…

• Q. What are the fees for Stash banking accounts?

  There are no maintenance fees associated with Stash banking accounts. However, other fees may apply. Please see our Deposit Account Agreement to locate any fees associated with your account. Debit Account Services provided by Green Dot Bank and Stash Visa Debit card issued by Green Dot Bank,…

• Q. How do I know when I can open my Stash banking account?

  You will see a tile on the home screen indicating that it’s time to finish applying for your Stash banking account. You will confirm your address and agree to some terms. If approved, your account will be opened. Debit Account Services provided by Green Dot Bank and Stash Visa Debit card issued by Green Dot Bank,…

• Q. I’m having technical issues with the Stash app and can’t open a banking account. What should I do?

  We’re here to help. Please reach out to Support and we’ll get this all cleared up.…

• Q. I’m trying to transfer money from my current bank to my Stash banking account, but I can’t find my bank to link to. What should I do?

  If you can’t find the logo of your bank, you can also do a search using the input field above the logos, which will help to narrow down the results. If you still can’t find your bank, please go to your bank’s website to initiate the transfer from there.…

• Q. How do I update or change my name?

  If you need to change your first or last name, you’ll have to contact Support. Before you do, here’s a list of the documents you should have on hand in order to complete the name change process: Government-issued ID showing your new name Marriage certificate Divorce certificate Certified court order You won’t need all of these documents,…

  • change my name
  • update my name

• Q. Activating your Stock-BackⓇ Debit Card

  After you receive your Stock-BackⓇ debit card, you can activate it right in the app. Follow these steps: Login to the Stash app.  Tap Bank at the bottom of the screen. Tap Activate. Enter your card information and tap Activate Card.…

• Q. I tried to open a Stash banking account but I wasn’t able to verify my identity. What should I do?

  Contact our customer service team so we can help. We have to verify your identity to continue the process of opening up your Stash account—it’s a critical part of how we work to keep your money safe.…

• Q. How do I add money to my Stash banking account?

  There are a number of simple ways to get money into your Stash banking account. This video breaks it down.  Debit Account Services provided by Green Dot Bank and Stash Visa Debit card issued by Green Dot Bank, Member FDIC,…

• Q. What benefits do I get as a Stash banking account FOUNDERS member?

  As a Stash banking account FOUNDER, you get the following benefits: A limited issue FOUNDER’S card Priority customer service Early access to new Stash features *Additional terms and conditions apply. Green Dot Bank is not a sponsor of the cash bonus promotion.…

• Q. Can I transfer money to my Stash banking account from a bank account outside the U.S.?

  Not at this time. You’re only able to link your Stash Banking account to external bank accounts atparticipating U.S. banks.…

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