Q. How do I dispute a transaction?
We understand the importance of knowing what’s going on with your money. If you see something that doesn’t look right, call us immediately at (800) 205-5164 from 8:30 a.m.-8:00 p.m. ET Monday-Friday and 10:00 a.m.-6:30 p.m. ET Saturday and Sunday. You may also file your dispute in the app or on the web. …
Q. Is the money I deposit into a Stash banking account FDIC insured?
Yes, the funds that are deposited in your Stash banking account are FDIC insured. Stash banking account services are provided by Green Dot Bank, Member FDIC. Green Dot Bank operates under the following registered trade names: GoBank, Green Dot Bank and Bonneville Bank.…
Q. I have a question about a transaction. What should I do?
You can always contact us at email@example.com or 1(800) 205-5164. We’d be happy to answer your transaction question. …
Q. I see suspicious activity or a transaction that isn’t mine. What should I do?
We take suspicious transactions very seriously. Contact us immediately at Support@stashinvest.com or 1(800) 205-5164. …
Q. Do I have to cancel my card if I want to dispute a transaction?
If you believe there was suspicious activity on your account, you must immediately report your Stock-Back card (your debit card) as Lost/Stolen in the app. As a next step, you will need to file a dispute. Please contact customer support for assistance.…
Q. How can I replace my Stash Stock-Back card (debit card) if it was lost, stolen, compromised, or damaged?
To replace your card: 1) Log in to the app. 2. Go to Spend tile. 3. Select the Settings gear icon in the upper right-hand corner. 4. Select Replace My Card and follow the instructions. For additional assistance, please contact our customer support team.…
Q. How does the dispute process work? How long does it take?
If there’s suspicious activity in your Stash banking account, we can help. Here are the steps to take on your end: Gather information: Make sure the transaction is complete and not in a pending status. Gather the merchant’s names, the transaction amounts,…
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