Q. How do I dispute a transaction?
We understand the importance of knowing what’s going on with your money. If you see something that doesn’t look right, you can dispute a charge directly from the app or web 24/7. You may also call us at (800) 205-5164 from 8:30 a.m.-8:00 p.m.…
Q. Is the money I deposit into a Stash banking account FDIC insured?
Yes, the funds that are deposited in your Stash banking account are FDIC insured. …
Q. I have a question about a transaction. What should I do?
You can always contact us at email@example.com or 1(800) 205-5164. We’d be happy to answer your transaction question. …
Q. I see suspicious activity or a transaction that isn’t mine. What should I do?
We take suspicious transactions very seriously. Contact us immediately at Support@stashinvest.com or 1(800) 205-5164. …
Q. How can I replace my Stash Stock-Back card (debit card) if it was lost, stolen, compromised, or damaged?
You can easily order a replacement Stock-Back® Card1 24/7 right from your Stash account. Follow these steps: On the app: Login to the Stash app. Tap Bank at the bottom of the screen. Tap the image of your card. Tap Replace Card. …
Q. How does the dispute process work? How long does it take?
If there’s suspicious activity in your Stash banking account, we can help. Here are the steps to take on your end: Gather information: Make sure the transaction is complete and not in a pending status. Gather the merchant’s names, the transaction amounts,…
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