• Q. Can I use my Stock-back card (debit card) at a gas station?

  Yes. Remember to select ‘Debit’ when you use your stock-back card (debit card) at the pump. You can also pay inside at the counter. Please note: Gas stations can hold up to $175 when you swipe your card at the pump because they do not know the final amount of the sale.…

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• Q. Can I use my Stash Stock-Back card (debit card) while traveling?

  Your Stash Stock-Back card (your debit card) works in over 125 countries (including purchases, ATM withdrawals, and online transactions). Purchases are subject to foreign transaction fees. Available countries can change without prior notice. …

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• Q. What are the terms and conditions for Spending cushions?

  Spending cushions—separated within your bank account—can cover unexpected expenses in case your bank account balance runs low. To learn more, please see our terms and conditions.…

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• Q. Why are the transfers in my Stash banking account pending?

  You might see a pending status on a relatively recent Stash banking transaction. The status lets you know that a particular transaction is approved by Stash but not fully processed by the external bank account. When you add money from an external bank account into Stash banking,…

• Q. How can I access my Stash banking account statements?

  Our goal is to make banking and investing with us as easy and transparent as possible. To that end, we’ve made it simple for you to access your Stash Bank statements, both in the app and on the web. Check out below for how to do it.…

• Q. Why was the final amount (capture) different than the initial authorization?

  Certain purchases (hotels, restaurants, car rentals, gas stations, etc.) require pre-authorization and may temporarily hold money from your card balance that could be greater than the actual purchase amount. Once the purchase is processed, the money will be released and your balance will be adjusted.…

• Q. Why do I see a pending authorization in my Stash banking account?

  A pending authorization in your Stash banking account lets you know a transaction (like a purchase or payment) is approved, but is still being processed by financial institutions. The pending amount is reflected in your available balance. When processing is complete,…

• Q. Can I Fund My Stash Banking Account Using Venmo?

  Absolutely! While we don’t currently support linking your Venmo account by signing in, you can send money directly to your Stash banking account from Venmo. Follow these steps to get set up: First, you’ll need your Account & Routing numbers from your Stash banking account.…

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  • bank

• Q. What are Instant Debit Withdrawals?

  Having a debit card linked to your Stash account can let you withdraw funds from your Stash Bank Account instantly. Instant Debit Withdrawals allow you to withdraw up to $1,000 from your Stash banking account to a linked external debit card for a 1% fee.…

• Q. My Stash account is locked. What should I do?

  First of all, don’t panic if your account is locked. Locked accounts are unlocked very quickly for most users. As for why Stash might lock your account, we take protecting your money very seriously. Locking an account is one of the first steps we take to ensure your money is secure.…

• Q. Why was my Stash Stock-Back card (debit card) transaction declined?

  Your Stock-Back card (debit card) transaction could be declined for several reasons, such as insufficient funds in your account to cover the transaction, or the activity is outside of your normal spending patterns. Please customer support  at 1-800-205-5164 from 8:30 am –…

• Q. How do I lock my Stash Stock-Back Card?

  Misplaced your wallet and worried that fraudsters have it? Don’t panic—Stash offers the ability to lock and unlock your Stock-Back Card¹ (your debit card). You can keep looking for your card without worrying about unauthorized transactions. Locking is easy—here’s how: In the app: Open Stash.…

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• Q. How do I choose my Stock-Back® Card custom stock investment?

  When you use the Stock-Back ® Card¹, you earn with every purchase you make.² Here’s how it works:  Shop at brands you love. If it’s a publicly listed company, we’ll give you stock in that company.³ If it’s a local or private company,…

• Q. Do I need to add cash to my Stash banking account to receive my Stash Stock-Back Card (debit card)?

  Yes. To receive your Stash Stock-Back card (your debit card), you must add at least $0.01 to your Stash banking account balance.…

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