• Q. Can I withdraw or transfer money from my Stash account whenever I want?

  Generally speaking, you’re free to transfer or withdraw money out of Stash whenever you want.  There are a few caveats, though: If you have investments, first you have to sell those and wait for the SEC-mandated holding period to be over.…

• Q. How long does it take to transfer funds to my Stash invest account?

  When you transfer money from your external bank account to your Invest account, you’ll be able to invest almost instantly. With that said, it’ll take up to 5 business days for the funds to actually transfer out of your external bank account.…

• Q. What if I’m having issues linking my bank account?

  To link your external bank account in the app: Navigate to the User Profile menu  Find the External bank account section and select Manage Search for your bank by name If you can’t find it, select Link with routing and account numbers This will allow you to manually link your bank to Stash using the“micro-deposit” verification method.…

• Q. How do I add funds to my Portfolio Cash?

  Here’s how to transfer money to your Portfolio Cash in app: From the Home screen, tap Transfer in the bottom navigation bar. Choose which accounts you’d like to transfer money from and to. Enter the amount you’d like to transfer. Tap Continue.…

• Q. Can I transfer investments from my personal portfolio to my retirement portfolio?

  Since contributions to retirement accounts (IRAs) must be made with cash, it’s not possible to directly move investments from your personal portfolio to your retirement portfolio. With that said, it is possible to do so indirectly. Here’s how you’ll go about it.…

• Q. How long does it take to transfer money to my external bank account?

  So you’ve scheduled a transfer from Stash to your external bank account—what’s next? Generally speaking, it can take up to 5 business days to show up in your external account. Keep in mind that business days are from Monday to Friday,…

• Q. Can I transfer my current investments to another brokerage firm?

  You can rollover your current investments from either your Stash Invest account to another broker with what’s known as an Automated Customer Account Transfer (ACAT). To perform the ACAT transfer, the receiving broker will need to make a request for an ACAT with our custodian,…

• Q. How long does it take for money to reach my bank account after I withdraw it from Stash?

  Your money is removed immediately from a Stash account when transferred from Stash to an external bank account. However, it may take funds up to 5 business days to appear in that external account. The exact length of time depends on how quickly your bank processes ACH transfers.…

• Q. Can you return my money to me?

  Stash Invest accounts Of course! You can transfer money from your Cash Balance back to your bank account at any time. If you’ve invested money, you’ll need to sell those investments first. The money from the sale will be held for 2 business days (in accordance with federal law) before you can move it to your bank account.…

  • money back
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• Q. Can I transfer money from my Stash Invest account to my Stash Retire account or vice versa?

  We don’t support transfers between Invest, Retire, or Custodial accounts at the moment. Additionally, to move funds that are currently holding investments, you must sell the stock or ETF and wait the mandatory settling period of 2 business days.  Then you can either transfer the funds to one of your other Stash accounts to buy more investments or transfer the proceeds to your linked external bank account.…

• Q. My routing number isn’t supported. What should I do?

  Unfortunately, there are some banks we cannot support. This is due to certain banks having frequent issues with deposits and withdrawals, which can result in fees on your account. If you’ve encountered this problem and you have an account at a different bank you’d like to use,…

• Q. Why is my portfolio cash negative after I add money or sell investments?

  Your Portfolio Cash may be less than you anticipated, or even negative, because: You may have added money and invested the funds before receiving confirmation about the status of the transfer to Stash. If that transfer failed for any reason (e.g.…

• Q. Why can’t I withdraw my money?

  If you still have investments, you’ll need to sell those before withdrawing your money. The money from the sale will be held for two business days (in accordance with SEC regulation) before you can move it to your bank account. What if I just sent money to my Stash account?…

• Q. Why was my transfer (or withdrawal) to my external bank account rejected or canceled?

  If you’re trying to transfer money outside of Stash, there’s a handful of reasons your transfer may have been rejected. Here are the most common reasons:  You don’t have enough money in your accounts You can only transfer your cash balance in your Stash banking account,…

• Q. Why can’t I use funds from my sale?

  So you’ve recently sold an investment, but the funds haven’t appeared just yet. Don’t worry! This is a routine part of the process of selling shares of stocks. The SEC requires a mandatory 2-day settlement period when selling an investment. When you buy or sell securities,…

  • After selling a stock/investment
  • how long does it take for the money to appear?

• Q. What if my bank is not on your list?

  If you don’t see your bank listed on the app, that’s not a problem. You’ll just have to manually link your external bank account to Stash using what’s called a micro-deposit. First, you’ll want to follow these simple steps: From the Home screen,…

• Q. Why am I not getting an authorization code to link my bank with Stash?

  Sometimes your bank will require an additional authorization code to link your account to Stash. After using your online credentials to link your account to Stash, your bank may send you a code via text or email. If this code doesn’t come within 10 minutes,…

• Q. Can I Fund My Stash Banking Account Using Venmo?

  Absolutely! While we don’t currently support linking your Venmo account by signing in, you can send money directly to your Stash banking account from Venmo. Follow these steps to get set up: First, you’ll need your Account & Routing numbers from your Stash banking account.…

  • add funds
  • bank

• Q. How do I link a debit card to Stash?

  You can link a debit card to Stash by visiting your subscription plan settings and changing your payment method or updating your existing card. Please note you can only have one card on file at a time. To add or update your card,…

• Q. Why did I get an error when I tried to instantly transfer funds to an external debit card?

  You may get an error if there is an issue with your linked card. Your card may no longer be eligible if it’s expired, does not have enough funds on it, or if it’s been flagged for identity verification issues. …

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