• Q. What is Stash Retire?

  Stash Retire is a simplified way to invest for the long run. We’re here to help take the confusion and jargon out of planning for retirement. How does it work? Stash Retire offers two types of retirement accounts: a Roth IRA or a Traditional IRA.…

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• Q. How do I sell an investment?

  Selling investments is easy and painless. Plus you can do it right from the app! When selling, you have the option to sell a specific dollar amount or the entire investment. Please note that there’s a mandatory 2-business-day holding period after the sale before your funds will be available to use.…

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• Q. Can I rollover money from an old IRA into Stash Retire?

  We’re not able to rollover other IRAs into Stash Retire at this time, but we’re planning on offering this in the future. Stay tuned for updates on this.…

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• Q. How Do I cancel My Stash Subscription?

  Just like everything else at Stash, we’ve made the process of closing your account and canceling your subscription as easy and painless as possible. We’ve outlined the necessary steps below.  Please note that currently, you can only close your account on the web,…

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• Q. How do I change my address?

  Moving can be a hassle. We get it. That’s why we’ve made the process of changing the address associated with your Bank account and Invest portfolio(s) easy and painless. To change the address associated with your Bank¹ account: From the Home screen,…

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• Q. How Can I Close My Stash Retire Account?

  Turn off Auto-Stash for your IRA account Sell all of the investments in your IRA account Make sure your external bank is linked ***You will not be able to move forward with the process until your investments have settled (up to 3 business days).…

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• Q. What happens to my money when I close my stash account?

  If you decide to close your Stash account, a few things will happen (in this order): Your investments will be sold Once you request the closure of your account, Stash will sell any investments you may still own. It takes 2 business days for these funds to settle in your Stash account.…

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• Q. How do I change my personal details on Stash?

  Navigate to Account on the upper left corner Select Email, Phone and Security under Settings  Choose the detail you’d like to edit If you update your email and/or phone number, you’ll need to verify them.…

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• Q. Am I ready to open a Retire account?

  Everyone’s circumstances are different, so it’s hard to say when it’s the right time for you to open your Stash Retire account. Keep in mind that a Retire account is meant to invest for your future, which means you should probably plan on waiting until you’re at least 59.5 before you withdraw the money saved in this account.…

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• Q. Do I need Stash Invest and Stash Retire?

  No, you can sign up for just one or the other. But, to ensure you’re saving and investing in the most efficient way for the long term, using both Stash Retire and Invest together may be the way to go. How do I sign up for just Stash Invest?…

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• Q. How do I see my external bank account information?

  To see your external bank account information and details in the app: On the Home screen, tap your Account icon in the top left corner. Under Settings, tap Manage external bank account. From here, you can view or change your external bank account information.…

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• Q. Who is Stash Retire for?

  Stash Retire is for people who want to save for retirement. You can use Stash Retire in addition to your employer-sponsored 401(K). You can also use Stash Retire if you’ve never saved for retirement before. All you need is $1 to get started!…

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• Q. How much money can I contribute to my Stash Retire account?

  If you’re 49 years old or younger The yearly contribution limit to all IRAs (including Stash Retire) is $5,500. If you’re turning 50 this year (or are older) The annual contribution for people who are turning 50 this calendar year or older is $6,500.…

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• Q. My family member has passed away, what do I need to do to close their Stash account?

  We are very sorry for your loss. This must be extraordinarily difficult for you. Our support team is here to help guide you through this. When you’re ready, email us and tell us the first and last name of the deceased,…

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• Q. Can I still contribute toward last year’s IRA contribution limit?

  It depends. Is it before April 15th (or this year’s tax deadline day)? If the answer is ‘Yes’, you can still contribute under the previous year’s maximum. The deadline to contribute to the previous year’s IRA contribution maximum is the closest business day on or after April 15.…

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• Q. How do I get paper statements?

  All Stash clients will receive a digital statement by default. If you would like to opt-in to receiving a paper statement instead, please reach out to our support team to request this change for your account. There is a fee for paper statements.…

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• Q. Does Stash Retire work with my bank?

  We currently support thousands of banks for Stash Retire. Here is a sample of the banks that are supported on the platform currently: Arvest Bank, Bank of America, BB&T, Capital One, Capital One 360, Charles Schwab, Chase, Citi, Desert Schools Federal Credit Union,…

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• Q. I signed up for a Stash Retire account only. Is it possible to now sign up for a personal Invest account?

  At this time, if you want to sign up for a Stash Invest personal brokerage account after signing up for Stash Retire, you can do so on the web or in the iOS app.…

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• Q. How long does it take for promo money to show up in my account?

  If you’ve recently earned some promotional money, we’re sure you’re eager to put it to work. Don’t worry! It can take up to five business days for promo funds to be credited to your account. If you don’t see the correct amount listed in your Portfolio Cash after the sixth business day,…

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• Q. How do I unsubscribe from your marketing emails?

  We make it easy to unsubscribe from marketing emails. There is an “Unsubscribe” link in the footer of every marketing email we send. Just click that link and we’ll stop sending you these types of emails. Please note: You’ll still get emails related to your Stash account and activity.…

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