• Q. What happens to my account if Stash goes out of business?

  We have every intention of sticking around for the long term. However, if anything happens to Stash that required us to close up shop, you would maintain control of your account. No matter what, your investments are always yours. All Stash accounts are held by our trusted partner and custodian Apex Clearing,…

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• Q. How is my money on Stash protected?

  No matter what, your investments are always yours. All Stash accounts are held by our trusted partner and custodian Apex Clearing, a registered broker-dealer regulated by FINRA. At Apex, your investments are protected up to a maximum of $500,000 total, including $250,000 in cash balances through the Securities Investor Protection Corporation (SIPC).…

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• Q. How do I protect my Stash account?

  Stash accounts require a unique user ID,  password, and PIN. You also have the option of using biometric/fingerprint recognition for account access, which can help keep your account secure. We also recommend always logging out after use. We automatically log you out of the app after periods of inactivity and require you to enter your passcode to get back in.…

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• Q. Why is my account locked?

  A Stash account may be locked if we need to verify information with you or if there’s been a problem with a transfer. If your account is currently locked, please get in touch with our support team.…

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• Q. Is Stash safe?

  Stash follows the highest standards for data protection. We use bank-level security, the kind used by the wider financial industry, as part of our system that keeps your data secure. Stash employs 256-bit encryption to protect all your information, from personal data to transaction history.…

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• Q. What happens to my account if Stash is acquired?

  Stash plans on being around for a long time. However, if we were to be acquired, you would maintain complete control of your investment accounts. No matter what, your investments are always yours. All Stash accounts are held by our trusted partner and custodian Apex Clearing,…

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• Q. Can I reopen my Stash account?

  Welcome back to Stash—we’re glad you’re here! At this time, if you wish to reopen your account, you will need to contact our support team for assistance.…

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• Q. How do I update or verify my phone number?

  It’s super simple to change the phone number associated with your Stash account. Here‘s how to get started. In the app: Open Stash. From the Home screen, tap on the icon on the upper left hand corner. For iOS, it will be your initials or picture,…

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• Q. How do I update or verify my email address?

  It’s super simple to change the email address associated with your Stash account. Here‘s how to get started. In the app: Open Stash. From the Home screen, tap on the icon on the upper left hand corner. For iOS, it will be your initials or picture,…

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• Q. How do I change my password?

  If you forgot your password and need to reset it, look here. If you know your current Stash password and are looking to change it, you are only a few taps or clicks away. You’ll need to know your current password to change it to a new one.…

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• Q. How do I update or change my name?

  If you need to change your first or last name, you’ll have to contact Support. Before you do, here’s a list of the documents you should have on hand in order to complete the name change process: Government-issued ID showing your new name Marriage certificate Divorce certificate Certified court order You won’t need all of these documents,…

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• Q. I’m having trouble logging into my account, what do I do?

  If you’re having trouble accessing your account, there’s a number of steps you can take. First, let’s start with some basic troubleshooting. Open your app and confirm that you’re on the login screen. Click on the Login button on the top right.…

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• Q. What is Two-Factor Authentication (2FA) and How do I perform it?

  Two-factor authentication (2FA) is an extra layer of security that is currently active for all Stash customers. It protects your Stash account by requiring a security code in addition to your password.  Upon inputting your password successfully, you’ll receive a prompt for an additional 6 digit code.…

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  • Two-Factor Authentication (2FA)

• Q. How do I update Two-Factor Authentication (2FA) phone number or email?

  You can only update your information after you have successfully logged in, and to do so you will have to perform 2FA. Change your email Change your phone number Need further assistance? Contact us if you have any further questions at please contact support.…

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