• Q. What happens to my account if Stash goes out of business?

  We have every intention of sticking around for the long term. However, if anything happens to Stash that required us to close up shop, you would maintain control of your account. No matter what, your investments are always yours. All Stash accounts are held by our trusted partner and custodian Apex Clearing,…

• Q. How is my money on Stash protected?

  No matter what, your investments are always yours. All Stash accounts are held by our trusted partner and custodian Apex Clearing, a registered broker-dealer regulated by FINRA. At Apex, your investments are protected up to a maximum of $500,000 total, including $250,000 in cash balances through the Securities Investor Protection Corporation (SIPC).…

• Q. How do I protect my Stash account?

  Stash accounts require a unique user ID,  password, and PIN. You also have the option of using biometric/fingerprint recognition for account access, which can help keep your account secure. We also recommend always logging out after use. We automatically log you out of the app after periods of inactivity and require you to enter your passcode to get back in.…

• Q. Why is my account locked?

  There are many reasons why your Stash account may be locked. To get specific information about your situation, please call us at 800-205-5164 from 8:00 a.m.-8:00 p.m. ET Monday-Friday, and from 10:00 a.m.-6:30 p.m. ET Saturday and Sunday, or email us at support@stash.com so that a representative can assist you with unlocking your account. …

• Q. What happens to my account if Stash is acquired?

  Stash plans on being around for a long time. However, if we were to be acquired, you would maintain complete control of your investment accounts. No matter what, your investments are always yours. All Stash accounts are held by our trusted partner and custodian Apex Clearing,…

• Q. Is Stash safe?

  Stash follows the highest standards for data protection. We use bank-level security, the kind used by the wider financial industry, as part of our system that keeps your data secure. Stash employs 256-bit encryption to protect all your information, from personal data to transaction history.…

• Q. Can I reopen my Stash account?

  Welcome back to Stash—we’re glad you’re here! You can easily reopen your Stash account in just a few minutes. Follow these steps to reopen your account: Login to your Stash account on the app or web using your same username and password.…

• Q. How do I update or change my name?

  If you need to change your first or last name, you’ll have to contact Support. Before you do, here’s a list of the documents you should have on hand in order to complete the name change process: Government-issued ID showing your new name Marriage certificate Divorce certificate Certified court order You won’t need all of these documents,…

  • change my name
  • update my name

• Q. How do I update or verify my email address?

  Update email address You can easily update or verify the email address associated with your Stash account on the app or on the web. Follow these steps to update your email address: On the app: Login to the Stash app.Tap your initials (iOS) or hamburger icon (Android) in the upper-left corner.Tap Email,…

  • email address
  • update my email address

• Q. What is Two-Factor Authentication (2FA) and How do I perform it?

  Keeping your information secure is our top priority. Two-factor authentication (2FA) protects your Stash account by requiring a security code in addition to your password.  Enter your password and you’ll automatically receive an SMS to the phone number you provided. The SMS message will look like this Enter it into Stash,…

• Q. How do I update or verify my phone number?

  Need to update or verify your phone number on your Stash account? You can do this in just a few minutes from the app or from the web. Click one of the links below to jump to that section: Update your phone number on the appUpdate your phone number on the webVerify your phone number on the app Verify your phone number on the web Update your phone number on the app Follow these steps to update your phone number on the app: Login to the Stash app. …

  • phone number
  • update my phone number

• Q. Password Help

  Questions about logging in? We’ve got your answers right here. If you forgot your password: Can’t remember your password?  Reset it here. If you want to change your password: To change your password, you must be logged in. Here’s how to update your password in the app: Open Stash. …

• Q. Need to upload documents to verify your identity when opening a Stash account?

  During the course of signing up for your new Stash account, we may ask you for proof of identity via either your driver’s license or passport. Why do we need this information? The USA Patriot Act requires us to verify your identity—it helps us keep all 6+ million Stashers safe,…

  • documents
  • driver’s license

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