Q. What happens to my account if Stash goes out of business?
We have every intention of sticking around for the long term. However, if anything happens to Stash that required us to close up shop, you would maintain control of your account. No matter what, your investments are always yours. All Stash accounts are held by our trusted partner and custodian Apex Clearing,…312
Q. How is my money on Stash protected?
No matter what, your investments are always yours. All Stash accounts are held by our trusted partner and custodian Apex Clearing, a registered broker-dealer regulated by FINRA. At Apex, your investments are protected up to a maximum of $500,000 total, including $250,000 in cash balances through the Securities Investor Protection Corporation (SIPC).…169
Q. How do I protect my Stash account?
Stash accounts require a unique user ID, password, and PIN. You also have the option of using biometric/fingerprint recognition for account access, which can help keep your account secure. We also recommend always logging out after use. We automatically log you out of the app after periods of inactivity and require you to enter your passcode to get back in.…91
Q. Why is my account locked?
A Stash account may be locked if we need to verify information with you or if there’s been a problem with a transfer. If your account is currently locked, please get in touch with our support team.…68
Q. What happens to my account if Stash is acquired?
Stash plans on being around for a long time. However, if we were to be acquired, you would maintain complete control of your investment accounts. No matter what, your investments are always yours. All Stash accounts are held by our trusted partner and custodian Apex Clearing,…57
Q. Is Stash safe?
Stash follows the highest standards for data protection. We use bank-level security, the kind used by the wider financial industry, as part of our system that keeps your data secure. Stash employs 256-bit encryption to protect all your information, from personal data to transaction history.…57
Q. Can I reopen my Stash account?
Welcome back to Stash—we’re glad you’re here! At this time, if you wish to reopen your account, you will need to contact our support team for assistance.…5
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