Q. Why does Stash need my social security number?
Stash takes safeguarding your personal information very seriously—we use it only for identification purposes, and we never perform credit checks. As a financial service institution, we’re required by law to obtain, verify, and record identification information. In addition, your social security number is needed to prepare an annual tax reporting form for you.…155
Q. Why do I need to reconfirm my external bank account connection?
There are two reasons why you may need to confirm your external bank account connection: You’ve changed your login information with your bank. When you update your login credentials (like resetting your password), our connection with your bank needs to be updated as well.…32
Q. Why is Stash asking me for photo ID?
We take your privacy very seriously—when you open an account with us, we want to make sure it’s really you to protect against things like identity theft. So, if we ask you for a photo of your government-issued identification, don’t worry.…19
Q. How do I update or verify my phone number?
It’s super simple to change the phone number associated with your Stash account. Here‘s how to get started. In the app: Open Stash. From the Home screen, tap on the icon on the upper left hand corner. For iOS, it will be your initials or picture,…2
Q. Password Help
Questions about logging in? We’ve got your answers right here. If you forgot your password: Can’t remember your password? Reset it here. If you want to change your password: To change your password, you must be logged in. Here’s how to update your password in the app: Open Stash. …2
Q. How do I update or change my name?
If you need to change your first or last name, you’ll have to contact Support. Before you do, here’s a list of the documents you should have on hand in order to complete the name change process: Government-issued ID showing your new name Marriage certificate Divorce certificate Certified court order You won’t need all of these documents,…1
Q. How do I update or verify my email address?
It’s super simple to change the email address associated with your Stash account. Here‘s how to get started. In the app: Open Stash. From the Home screen, tap on the icon on the upper left hand corner. For iOS, it will be your initials or picture,…0
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