• Q. Can I use my Stock-back card (debit card) at a gas station?

  Yes you can! Remember to select Debit when you use your Stock-Back® Card (debit card) at the pump. You can also pay inside at the counter. Please note: Gas stations may hold up to $175 when you swipe your card at the pump because they do not know the final amount of the sale.…

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• Q. Can I use my Stash Stock-Back card (debit card) while traveling?

  Your Stash Stock-Back card (your debit card) works in over 125 countries (including purchases, ATM withdrawals, and online transactions). Purchases are subject to foreign transaction fees. Available countries can change without prior notice. …

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• Q. How long does it take to receive refunds from returns on my Stash Stock-Back card (debit card)?

  The time frame for the return is dependent on the merchant. Merchandise returns can take 3-5 business days to appear in your Stash banking account. *Please note: the timeframe is dependent on the merchant. If you are waiting for a return,…

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• Q. I haven’t received my Stash Stock-Back card (debit card). What should I do?

  You should receive your Stock-Back® Card¹ (debit card) in the mail 7-10 business days after you deposit at least $1 into your Stash banking account. After you receive your new card, activate it directly in the Stash app by following the steps in this article.…

• Q. I’m replacing my Stash Stock-Back card (debit card). Can I continue to use my old card while I wait for a new card?

  If you reported your Stash Stock-Back^® Card lost or stolen, your old card will no longer work. You will need to wait until your replacement Stock-Back^® Card arrives to use your card.¹ If your card was damaged,…

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• Q. How can I reset my Stash Stock-Back card (debit card) PIN?

  Forgot your PIN? No worries—resetting takes seconds. Here’s how to do it. To reset your PIN in the app: Open the Stash app Tap Bank from Home or the bottom navigation bar Tap the settings gear icon on the upper right-hand corner Select Reset Card PIN Select a new 4 digit PIN As a final step,…

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• Q. When do I get my stock reward?

  All Stock-Back® rewards are currently available for your portfolio regardless of your risk level.1 1 All rewards earned through use of the Stash Stock-Back® Debit Mastercard® will be fulfilled by Stash Investments LLC and are subject to Terms and Conditions.…

• Q. What are Stock-Back® bonuses?

  With Stock-Back^® Rewards, you earn a piece of stock (up to 1%) on almost every swipe of your Stock-Back^® Card (your debit card).¹ Stock-Back^® bonuses work the same way,…

• Q. I no longer want participate in the Stock-Back program. How do I opt out?

  Please send an email to stockbackoptout@stash.com and you’ll be removed from the program within three business days. …

• Q. How long will it take to receive my replacement Stash Stock-Back card (debit card)?

  Your replacement Stock-Back^® Card¹ (your debit card) should arrive in approximately 7-10 business days. If you need assistance, please call us at (800) 205-5164 from 8:30 a.m.-8:00 p.m. ET Monday-Friday, and from 10:00 a.m.-6:30 p.m.…

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• Q. I think I’m missing a Stock-Back reward. What can I do?

  If you’re missing a Stock-Back® reward1, don’t worry. We’ll get it all cleared up for you. Please call us at 800-205-5164 from 8:00 a.m.-8:00 p.m. ET Monday-Friday, and from 10:00 a.m.-6:30 p.m. ET Saturday and Sunday, or email us at support@stash.com to get the ball rolling.…

• Q. Who chooses what Stock-Back rewards I earn?

  With every purchase you make with the Stash Stock-Back® Debit Mastercard¹ you can earn Stock-Back® Rewards.²  When you use your Stock-Back® Card at a merchant that is on our platform, we’ll reward you with stock in that company.…

• Q. I used the wrong PIN and I’m locked out of my Stash banking account. What should I do?

  After several invalid PIN attempts at an ATM, your card will be locked. If your card does get locked, don’t worry—you can easily unlock it from within the Stash app in just a few minutes! Follow these steps to unlock your Stock-Back^® Card: Login to the Stash app.Tap Bank at the bottom of the screen.Tap your card image to flip it over.Tap the slider next to Lock Card.…

• Q. Can I make returns using my digital wallet?

  Absolutely—the way you make returns is determined by your device.  For information on returns using Apple Pay, click here. For information on returns using Samsung Pay, click here. For information on returns using Google Pay, click here. DISCLOSURES Apple, the Apple logo,…

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• Q. How can I replace my Stash Stock-Back card (debit card) if it was lost, stolen, compromised, or damaged?

  You can easily order a replacement Stock-Back® Card1 24/7 right from your Stash account. Follow these steps: On the app: Login to the Stash app.  Tap Bank at the bottom of the screen.  Tap the image of your card.  Tap Replace Card. …

• Q. What are Stock Round-Ups?

  Stock Round-Ups allows you to invest spare change from qualifying purchases made with your Stock-Back® Card. Each time you spend with your Stock-Back® Card, Stock Round-Ups will round up your purchase to the nearest dollar and automatically invest the spare change in a matching stock or a  custom stock of your choice. …

• Q. Activating your Stock-BackⓇ Debit Card

  After you receive your Stock-BackⓇ debit card, you can activate it right in the app. Follow these steps: Login to the Stash app.  Tap Bank at the bottom of the screen. Tap Activate. Enter your card information and tap Activate Card.…

• Q. Where can I find information about Stock-Back bonuses?

  For complete information about our active Stock-Back® bonuses1, please see our Terms and Conditions. 1 Stash Banking services provided by Stride Bank, N.A., Member FDIC. The Stash Stock-Back® Debit Mastercard® is issued by Stride Bank pursuant to license from Mastercard International.…

• Q. How Does The #StashStockParty (Stash Stock Party) Work?

  What’s a #StashStockParty? Stock Parties are specific periods of time during which Stashers can claim bonus stock at party.stash.com.  For example: For a Planet Fitness stock party, all Stashers who login to the party will be rewarded with Planet Fitness stock,…

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• Q. What if where I earn my Stock-Back reward doesn’t match my current portfolio’s risk-level?

  All Stock-Back rewards are currently available for your portfolio regardless of your risk level. Debit Account Services provided by Green Dot Bank and Stash Visa Debit card issued by Green Dot Bank, Member FDIC, pursuant to a license from Visa U.S.A.…

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