How do I change my address?
Moving can be a hassle. We get it. That’s why we’ve made the process of changing the address associated with your Bank account and Invest portfolio(s) easy and painless.
To change the address associated with your Bank¹ account:
- From the Home screen, select the Bank tile.
- Tap the gear icon in the top right corner.
- Select change account information, then billing and mailing address.
- Tap the residential address and update your information.
If you need any additional help with changing your Bank account address, you can contact Support here.
To change the address associated with your Invest portfolio(s):
In order to protect you from fraud and unauthorized access to your account, we review changes of this nature individually. You’ll need to provide us with the proper documentation in order for us to accommodate your request.
What kind of proof do I need?
We’ll need to see written proof of your new address that has your name printed as it appears on your Invest account. Here’s a list of the documentation that we currently accept:
- A utility bill, such as electricity, gas, internet, etc.
- Your lease agreement
- IRS communication, such as a tax return
- Government-issued identification, such as a Drivers License or state ID card
Please send your proof to firstname.lastname@example.org. Once we’ve received your documentation, please allow up to 5 business days to process your request. Keep in mind that a business day is Monday through Friday, excluding bank holidays.
¹Bank Account Services provided by Green Dot Bank and Stash Visa Debit card issued by Green Dot Bank, Member FDIC, pursuant to a license from Visa U.S.A. Inc. Visa is a registered trademark of Visa International Service Association. Green Dot Bank operates under the following registered trade names: GoBank, Green Dot Bank and Bonneville Bank. All of the registered trade names are used by and refer to a single FDIC-insured bank, Green Dot Bank. Deposits under any of these trade names are deposits with Green Dot Bank and are aggregated for deposit insurance coverage. Green Dot is a registered trademark of Green Dot Corporation. (c) 2020 Green Dot Bank. All rights reserved. Investment products and services are not offered by Green Dot Bank and are Not FDIC Insured, Not Bank Guaranteed, and May Lose Value.
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