Top questions

• Q. Can I withdraw money from my Stash account whenever I want?

  For the most part, yes. If there is money that is available in your Cash Balance, you can transfer this at any time. On Stash, you are purchasing investments. That means you have to sell those investments before getting your money back. …

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• Q. What am I investing in on Stash?

  ETFs are a core type of investment option available on Stash. We also offer single stocks. Some examples of general ETFs on Stash include: The Conservative, Moderate, or Aggressive Mix Blue Chips Match the Market Some of Stash’s ETFs are grouped according to a theme.…

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• Q. What is Stash Retire?

  Stash Retire is a simplified way to invest for the long run. We’re here to help take the confusion and jargon out of planning for retirement. How does it work? Stash Retire offers two types of retirement accounts: a Roth IRA or a Traditional IRA.…

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• Q. How do I get started with Stash Invest?

  We’re making it easy to invest in what matters to you based on your interests, beliefs and goals.  All you need to get started is 2 minutes and $1. Here’s how to set up your Stash account Create an account in the iOS app,…

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• Q. How do I link or change the bank account I have linked to Stash?

  Navigate to User Profile in the app by tapping your picture. Find the External bank account section and tap Manage. Select Link my bank account or Connect a different bank account. If this is not an option, please reach out to our customer support team at 1 (800) 205-5164 or support@stashinvest.com.…

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• Q. Why should I invest?

  Investing can be a great way to make your money work for you. Keeping money in a regular bank account (and out of the market) means it’s just sitting there, probably not gaining much value. When you invest money, it can grow and gain value.…

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• Q. What are the trading fees?

  Unlike other investing apps, Stash doesn’t charge any add-on trading commissions¹ or electronic statement fees. ¹Clients may incur ancillary fees charged by Stash and/or it’s custodian that are not included in the monthly Wrap-Fee.…

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• Q. I just sold my investments and I want to withdraw the money from that sale. Why can’t I withdraw the amount?

  When you sell an investment, the SEC requires a two business day hold on the money from the sale. On the third business day, your money will be added to your Cash Balance. Once you see it there, you can withdraw it.…

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• Q. What happens to my account if Stash goes out of business?

  We have every intention of sticking around for the long term. However, if anything happens to Stash that required us to close up shop, you would maintain control of your account. No matter what, your investments are always yours. All Stash accounts are held by our trusted partner and custodian Apex Clearing,…

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• Q. What is a Stash banking account?

  Stash banking account is a digital banking service powered by Green Dot to help you do more with your money. Whether you are looking to take a vacation or just stay on top of your bills, a Stash banking account can help you spend wisely,…

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• Q. What is an ETF?

  ETF stands for Exchange-Traded fund. Exchange-Traded means you can buy and sell ETFs on public stock exchanges like the Nasdaq or the New York Stock Exchange. In this context, a fund is a bundle of assets (usually stocks, bonds and/or cash).…

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• Q. What makes Stash different?

  We stand out from the crowd in a few ways. Here’s how: Stash tailors investments to your interests and beliefs With us, you choose investments from a curated set of options that have been picked by our team and suggested to you based on the answers to questions we ask when you sign up.…

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• Q. How can I access my Stash banking account?

  Stash banking will be available through a tile on the home feed.  While we will not be on your street corner, we’ll be in your pocket. Debit Account Services provided by Green Dot Bank and Stash Visa Debit card issued by Green Dot Bank,…

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• Q. How do I sell an investment?

  Selling investments is easy and painless. Plus you can do it right from the app! When selling, you have the option to sell a specific dollar amount or the entire investment. Please note that there’s a mandatory 2-business-day holding period after the sale before your funds will be available to use.…

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• Q. How does Stash Invest work?

  Stash is investing, simplified Starting with as little as $1, start investing with Stash by your side. When you sign up for Stash, we’ll ask you some simple questions and get a sense of your current financial picture. From there, we’ll recommend investments based on your custom risk profile.…

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• Q. What tax documents should I receive?

  Stash will email you when your tax forms become available. You can access historical documents year round  Tax Documents section of Account Management. Stash will make your relevant tax documents available online in mid February. The forms you’ll be receiving represent your account activity from the previous calendar year or any activity completed to qualify for that year’s contributions.…

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• Q. How long does it take to transfer funds to my Stash invest account?

  When you transfer money from your external bank account to your Stash Invest account, you’ll see the amount in your personal portfolio activity almost instantly.* However, it can take up to three business days for the money to actually move out of your external bank account—it depends on how quickly your bank processes ACH transfers.…

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• Q. What is a dividend?

  A dividend is a payment to a shareholder when a company shares its profits. When a business makes a profit, they can choose to pay dividends to shareholders. If you own shares, you get a certain amount of the profit. These payments to shareholders that come out of the profits are dividends.…

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• Q. Can I rollover money from an old IRA into Stash Retire?

  We’re not able to rollover other IRAs into Stash Retire at this time, but we’re planning on offering this in the future. Stay tuned for updates on this.…

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• Q. What is a custodial account?

  A custodial account allows a parent, guardian, or other family members/friends to open an investing account for a minor*. The adult (or Custodian) who opens the account can manage the money and investments until the minor reaches the “age of majority.” That age is usually 18 or 21,…

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