My family member has passed away, what do I need to do to close their Stash account?
We are very sorry for your loss. This must be extraordinarily difficult for you. Our support team is here to help guide you through this.
When you’re ready, email us and tell us the first and last name of the deceased, as well as their phone number or email address so we can find their account in our system.
Please advise that we will need a copy of the death certificate and a small estate affidavit to confirm you are the named beneficiary. This allows us to close out the account.
We will also be asking for your preferred address to mail a check with the money from the account. We will ask you for the documents after we receive your initial message.
Please connect with us when you are feeling up to it and we’ll help you with everything. Sending our deepest condolences to you and your family.
Related questions View all Invest
-
Q. Turning Round-Ups On and Off
You can easily manage your Stock-Back® Card round ups on the Stash app or website.1 Follow these steps to turn round-ups on/off. On the app: Login to the Stash app. Tap Bank at the bottom of the screen. …
-
Q. All About Instant Transfers
What are instant transfers? Transferring money within Stash generally is effective immediately but could take up to a few minutes; however, transferring to an external bank account can take 1-3 business days. Instant transfers allow you to transfer money to an external bank from your Stash banking account instantly for a 1% fee.…
-
Q. Earning Stock-Back® Rewards with Stash
Want to make your money work harder for you? The Stash Stock-Back® Debit Mastercard® allows you to invest while you spend.1 Read on to find out the details of this benefit, offered exclusively by Stash.…
Didn’t find your question?
Tell us what you’re looking for, and we’ll search for resources that could help.
Ask your question