Ask Stash

How do I transfer or withdraw my money?

To transfer money out of Stash via the app:

  • Open the app
  • Tap the Transfer button on the bottom of the screen
  • Select the accounts you wish to move money from and to
  • Enter the amount you wish to transfer
  • Tap Continue to move forward
  • Tap Transfer to confirm the transaction

 

To transfer money out of Stash online:

  • Log on stash.com
  • Select Home on navigation bar
  • Select Personal portfolio
  • Select Transfer
  • Select the account you wish to move money from and to
  • Enter the amount you wish to transfer 
  • Click Confirm to move forward
  • Click Make Transfer to confirm the transaction

 

To withdraw your cash in your Stash banking account from a no-fee ATM, look here

 

Note: Retirement and Custodial accounts have special restrictions. For transfers on these accounts our Customer Service team is ready to help.  Call us at (800) 205-5164.

 

When you transfer money out of Stash, it will be removed from your Stash account almost immediately, but it may take up to 5 business days for the money to appear in your external bank account. The exact length of time depends on how quickly your external bank processes ACH transfers.

 

There are four factors that may impact your ability to transfer out of your Stash Invest personal portfolio:

  • Invested funds: If you want to transfer money you’ve invested, you’ll need to sell those investments first.
  • Unsettled sales: Funds from an investment sale will take 2 business days to settle. It should be available to transfer on the third business day.
  • Deposit holds: We hold recent deposits for up to 5 business days to protect our clients from fraud. Your money will be available to transfer on the sixth business day, or sooner.
  • Referral and promotional funds: Referral and promotional funds must remain in your Stash account for ninety calendar days before they can be transferred.

 

Please note: Business days are Monday through Friday, and do not include weekends or US bank holidays.

 


DISCLOSURES

¹Fee-free ATM access applied to in-network ATMs only. For out-of-network ATMs and bank tellers a $2.50 fee will apply, plus any additional fee that the ATM owner or bank may charge.

 Bank Account Services provided by Green Dot Bank and Stash Visa Debit card issued by Green Dot Bank, Member FDIC, pursuant to a license from Visa U.S.A. Inc.  Visa is a registered trademark of Visa International Service Association. Green Dot Bank operates under the following registered trade names: GoBank, Green Dot Bank and Bonneville Bank.  All of the registered trade names are used by and refer to a single FDIC-insured bank, Green Dot Bank. Deposits under any of these trade names are deposits with Green Dot Bank and are aggregated for deposit insurance coverage.  Green Dot is a registered trademark of Green Dot Corporation. (c) 2020 Green Dot Bank. All rights reserved. Investment products and services are not offered by Green Dot Bank and are Not FDIC Insured, Not Bank Guaranteed, and May Lose Value.

 

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