Q. I got an error message when I was trying to switch my direct deposit. Can I still switch over my direct deposit?
Even if an error occurred, we’ve got plenty of options to help you complete your direct deposit enrollment. We can deliver a pre-filled direct deposit form to your email address with just a few clicks and taps. Or, if you prefer to print and fill out the form yourself,…
Q. I was trying to switch my direct deposit, but I think I entered some of my information wrong, and I can’t set it up again. What do I need to do?
Don’t worry. We’re here to help! First, reach out to your employer and let them know they should receive a corrected direct deposit form from us in a few days. Then, reach out to us—we’ll work with you on the next steps,…
Q. I switched my direct deposit and it says Switch Initiated—now what?
Once your direct deposit change says “switch initiated”, you can sit back, and relax! Keep in mind that switching your direct deposit can take one to two pay periods or up to 60 days, even after the switch shows initiated in our system.…
Q. I switched my direct deposit, and it says I need to check my inbox. What do I need to do?
Stash has sent a pre-filled PDF form to the email associated with your Stash account. You’ll need to print this out, sign in to the employee portal, and give it to your employer. They’ll handle any next steps. Debit Account Services provided by Green Dot Bank and Stash Visa Debit card issued by Green Dot Bank,…
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