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What error message did you receive?
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- Taking a little time away?
- Hmm, we’re having some trouble.
- Hmm, something seems off.
- Your account is temporarily locked.
Taking a Little Time Away?
If you’re seeing this message, you may be in a country where Stash is unavailable. You should be able to access your account once you’re back home (or when you return to a country where Stash operates).
Hmm, We’re Having Some Trouble.
Our system didn’t recognize your IP address, or you might be behind a firewall that isn’t compatible with Stash. Try another WiFi network or logging in from an alternative browser or device.
Hmm, Something Seems Off.
Looks like you may have a bad WiFi connection. Try refreshing the app—that usually does the trick.
Your Account is Temporarily Locked.
After entering an incorrect password multiple times, your account will be locked for security purposes. Wait a few minutes, then try again.
If you’re still having an issue after trying the steps above, please contact us by phone at (800) 205-5164 or via email at support@stash.com!
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