Security
Security
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Q. How do I protect my Stash account?
Stash accounts require a unique user ID, password, and PIN. You also have the option of using biometric/fingerprint recognition for account access, which can help keep your account secure. We also recommend always logging out after use. We automatically log you out of the app after periods of inactivity and require you to enter your passcode to get back in.…
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Q. Why is my account locked?
There are many reasons why your Stash account may be locked. To get specific information about your situation, please give us a call at 800-205-5164 from 8:00 a.m.-8:00 p.m. ET Monday-Friday, or email us at support@stash.com so that a representative can assist you with unlocking your account. …
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Q. What happens to my account if Stash is acquired?
Stash plans on being around for a long time. However, if we were to be acquired, you would maintain complete control of your investment accounts. No matter what, your investments are always yours. All Stash accounts are held by our trusted partner and custodian Apex Clearing,…
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Q. Is Stash safe?
Stash follows the highest standards for data protection. We use bank-level security, the kind used by the wider financial industry, as part of our system that keeps your data secure. Stash employs 256-bit encryption to protect all your information, from personal data to transaction history.…
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Q. What is Stash’s DTC number?
The Depository Trust Company (DTC) is a settlement clearing company for investment firms and broker-dealers. Stash uses the DTC number for our custodian, Apex Clearing. The number is 0158.…
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Q. What is the FDIC Sweep Program?
Stash accounts are enrolled in an interest-bearing Federal Deposit Insurance Corporation (FDIC) insured Sweep Program (“Sweep Program”) offered through our custody and clearing partner, Apex Clearing Corporation. Uninvested money in your Stash account (AKA your Available Cash Balance) is automatically transferred to the Sweep Program.…
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