Q. What happens to my account if Stash goes out of business?
We have every intention of sticking around for the long term. However, if anything happens to Stash that required us to close up shop, you would maintain control of your account. No matter what, your investments are always yours. All Stash accounts are held by our trusted partner and custodian Apex Clearing,…
Q. How is my money on Stash protected?
No matter what, your investments are always yours. All Stash accounts are held by our trusted partner and custodian Apex Clearing, a registered broker-dealer regulated by FINRA. At Apex, your investments are protected up to a maximum of $500,000 total, including $250,000 in cash balances through the Securities Investor Protection Corporation (SIPC).…
Q. Why does Stash need my social security number?
Stash takes safeguarding your personal information very seriously—we use it only for identification purposes, and we never perform credit checks. As a financial service institution, we’re required by law to obtain, verify, and record identification information. In addition, your social security number is needed to prepare an annual tax reporting form for you.…
Q. How do I protect my Stash account?
Stash accounts require a unique user ID, password, and PIN. You also have the option of using biometric/fingerprint recognition for account access, which can help keep your account secure. We also recommend always logging out after use. We automatically log you out of the app after periods of inactivity and require you to enter your passcode to get back in.…
Q. How can I reset my password?
If you’ve forgotten your password you can quickly reset it using the steps below. Resetting your password in the app: Open Stash Tap login, in the top right corner Tap forgot your password Enter your email address, which is associated with your Stash account You will receive an email with the title of “Stash password reset” …
Q. Why is my account locked?
A Stash account may be locked if we need to verify information with you or if there’s been a problem with a transfer. If your account is currently locked, please get in touch with our support team.…
Q. What is Apex?
Apex Clearing is our custodian firm that handles services for your account. These services include custody of assets, reporting, trade confirmation, settlement, and securities delivery. Apex Clearing is also a broker-dealer and FINRA/SIPC member. FINRA: Financial Industry Regulatory Authority SIPC: Securities Investor Protection Corporation …
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