• Q. How is my money on Stash protected?

  No matter what, your investments are always yours. All Stash accounts are held by our trusted partner and custodian Apex Clearing, a registered broker-dealer regulated by FINRA. At Apex, your investments are protected up to a maximum of $500,000 total, including $250,000 in cash balances through the Securities Investor Protection Corporation (SIPC).…

• Q. How do I protect my Stash account?

  Stash accounts require a unique user ID,  password, and PIN. You also have the option of using biometric/fingerprint recognition for account access, which can help keep your account secure. We also recommend always logging out after use. We automatically log you out of the app after periods of inactivity and require you to enter your passcode to get back in.…

• Q. Why is my account locked?

  There are many reasons why your Stash account may be locked. To get specific information about your situation, please call us at 800-205-5164 from 8:00 a.m.-8:00 p.m. ET Monday-Friday, and from 10:00 a.m.-6:30 p.m. ET Saturday and Sunday, or email us at support@stash.com so that a representative can assist you with unlocking your account. …

• Q. What happens to my account if Stash is acquired?

  Stash plans on being around for a long time. However, if we were to be acquired, you would maintain complete control of your investment accounts. No matter what, your investments are always yours. All Stash accounts are held by our trusted partner and custodian Apex Clearing,…

• Q. Is Stash safe?

  Stash follows the highest standards for data protection. We use bank-level security, the kind used by the wider financial industry, as part of our system that keeps your data secure. Stash employs 256-bit encryption to protect all your information, from personal data to transaction history.…

• Q. What is Stash’s DTC number?

  The Depository Trust Company (DTC) is a settlement clearing company for investment firms and broker-dealers. Stash uses the DTC number for our custodian, Apex Clearing. The number is 0158.…

• Q. What is the FDIC Sweep Program?

  Stash accounts are enrolled in an interest-bearing Federal Deposit Insurance Corporation (FDIC) insured Sweep Program (“Sweep Program”) offered through our custody and clearing partner, Apex Clearing Corporation. Uninvested money in your Stash account (AKA your Available Cash Balance) is automatically transferred to the Sweep Program.…

• Q. Why is my device no longer supported by Stash?

  Over time, we may not be able to support all devices. We prioritize keeping your information as secure as possible, and because old versions of the Stash app don’t receive regular security updates, we may not be able to protect your information up to our standards on those versions.…

• Q. What is Two-Factor Authentication (2FA) and How do I perform it?

  Keeping your information secure is our top priority. Two-factor authentication (2FA) will send a confirmation code as a text/SMS message, email, or phone call. This helps protect your Stash account by requiring a security code in addition to your password.  Here’s how it works: Enter your username and password into Stash. …

• Q. Password Help

  Questions about logging in? We’ve got your answers right here. Forgot your password? Can’t remember your password? Click here to reset it. Need to change your password? In the app: Login to the Stash app.  Tap your initials (iOS) or hamburger icon (Android) in the upper-left corner. …

• Q. Having Trouble Logging Into Stash?

  Having trouble logging into Stash? Let us help. What error message did you receive? Click the link to jump to that section. Taking a little time away?Hmm, we’re having some trouble.Hmm, something seems off.Your account is temporarily locked.   Taking a Little Time Away?…

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