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What error message did you receive?
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- Taking a little time away?
- Hmm, we’re having some trouble.
- Hmm, something seems off.
- Your account is temporarily locked.
Taking a Little Time Away?
If you’re seeing this message, you may be in a country where Stash is unavailable. You should be able to access your account once you’re back home (or when you return to a country where Stash operates).
Hmm, We’re Having Some Trouble.
Our system didn’t recognize your IP address, or you might be behind a firewall that isn’t compatible with Stash. Try another WiFi network or logging in from an alternative browser or device.
Hmm, Something Seems Off.
Looks like you may have a bad WiFi connection. Try refreshing the app—that usually does the trick.
Your Account is Temporarily Locked.
After entering an incorrect password more than five times, your account will be locked for security purposes. Wait a few minutes, then try again.
If you’re still having an issue after trying the steps above, please contact us by phone at (800) 205–5164 or via email at firstname.lastname@example.org!
Related questions View all Getting Started
Q. What do I need to start using Stash?
You only need a few things to get started with Stash: Four dollars ($4) – $3 for your monthly subscription fee and at least $1 to put in your Personal investment account. A bank account with a U.S. bank A Social Security number U.S.…
Q. Why Am I Being Asked to Provide a Trusted Contact?
We at Stash are legally required to ask our clients whether they would like to add a Trusted Contact for their account(s). Adding a Trusted Contact is NOT required. If you should choose to add one, anyone you trust who is 18+ is eligible.…
Q. How do I close my Stash Growth subscription?
We’ll be sorry to see you go! You can close your subscription at any time in the app or online at Stash.com. See below to get started. Ⓡ To start, please complete the following steps: Make sure your external bank is linked.…
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