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- Taking a little time away?
- Hmm, we’re having some trouble.
- Hmm, something seems off.
- Your account is temporarily locked.
Taking a Little Time Away?
If you’re seeing this message, you may be in a country where Stash is unavailable. You should be able to access your account once you’re back home (or when you return to a country where Stash operates).
Hmm, We’re Having Some Trouble.
Our system didn’t recognize your IP address, or you might be behind a firewall that isn’t compatible with Stash. Try another WiFi network or logging in from an alternative browser or device.
Hmm, Something Seems Off.
Looks like you may have a bad WiFi connection. Try refreshing the app—that usually does the trick.
Your Account is Temporarily Locked.
After entering an incorrect password multiple times, your account will be locked for security purposes. Wait a few minutes, then try again.
If you’re still having an issue after trying the steps above, please contact us by phone at (800) 205-5164 or via email at firstname.lastname@example.org!
Related questions View all Security
Q. Turning Round-Ups On and Off
You can easily manage your Stock-Back® Card round ups on the Stash app or website.1 Follow these steps to turn round-ups on/off. On the app: Login to the Stash app. Tap Bank at the bottom of the screen. …
Q. All About Instant Transfers
What are instant transfers? Transferring money within Stash generally is effective immediately but could take up to a few minutes; however, transferring to an external bank account can take 1-3 business days. Instant transfers allow you to transfer money to an external bank from your Stash banking account instantly for a 1% fee.…
Q. Earning Stock-Back® Rewards with Stash
Want to make your money work harder for you? The Stash Stock-Back® Debit Mastercard® allows you to invest while you spend.1 Read on to find out the details of this benefit, offered exclusively by Stash. How does Stock-Back® work? To earn Stock-Back® Rewards,…
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