Stash Learn

Having Trouble Logging Into Stash?

Having trouble logging into Stash? Let us help.

What error message did you receive?

Click the link to jump to that section.


Taking a Little Time Away?

If you’re seeing this message, you may be in a country where Stash is unavailable. You should be able to access your account once you’re back home (or when you return to a country where Stash operates).

Taking a little time away error message

Hmm, We’re Having Some Trouble.

Our system didn’t recognize your IP address, or you might be behind a firewall that isn’t compatible with Stash. Try another WiFi network or logging in from an alternative browser or device.

Hmm we're having some trouble error message


Hmm, Something Seems Off.

Looks like you may have a bad WiFi connection. Try refreshing the app—that usually does the trick.

Your Account is Temporarily Locked.

After entering an incorrect password multiple times, your account will be locked for security purposes. Wait a few minutes, then try again.

If you’re still having an issue after trying the steps above, please contact us by phone at (800) 205-5164 or via email at!

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