Having Trouble Logging Into Stash?
Having trouble logging into Stash? Let us help.
What error message did you receive?
Click the link to jump to that section.
- Taking a little time away?
- Hmm, we’re having some trouble.
- Hmm, something seems off.
- Your account is temporarily locked.
Taking a Little Time Away?
If you’re seeing this message, you may be in a country where Stash is unavailable. You should be able to access your account once you’re back home (or when you return to a country where Stash operates).
Hmm, We’re Having Some Trouble.
Our system didn’t recognize your IP address, or you might be behind a firewall that isn’t compatible with Stash. Try another WiFi network or logging in from an alternative browser or device.
Hmm, Something Seems Off.
Looks like you may have a bad WiFi connection. Try refreshing the app—that usually does the trick.
Your Account is Temporarily Locked.
After entering an incorrect password multiple times, your account will be locked for security purposes. Wait a few minutes, then try again.
If you’re still having an issue after trying the steps above, please contact us by phone at (800) 205-5164 or via email at support@stash.com!
Related questions View all Security
-
Q. IRA Close or Withdrawal State IRA Withholding Requirements
Traditional IRA required state withholdings. If you’re requesting to make a partial withdrawal from your Traditional Individual Retirement Account (IRA), or to close it completely, you’ll need to fill out a withdrawal form before the account can be closed. On this form,…
-
Q. Quick Start Your Stash – 2024 New Depositor Promotion
Looking to take control of your finances in 2024? If you’re a new customer or have not yet made a deposit into your Stash account prior to 01/01/24, you can earn up to $10. To earn the first $5 promo, deposit at least $5 into your Personal or Smart Portfolio by 4/30/24.…
-
Q. Everything you Need to Know about Dividends
A dividend is a payment to a shareholder when a company shares its profits. The amount of dividends you receive will be proportional to the amount of stock you own in that company. Dividends are usually paid in cash (not additional stock),…
Didn’t find your question?
Tell us what you’re looking for, and we’ll search for resources that could help.
Ask your question