Ask Stash

Why did you sell part of my investments to cover my monthly subscription fee?

The way we initially attempt to charge the fee differs. We’ll try to pull from your Portfolio cash, linked debit/credit card, or Stash Banking1 balance first. If that doesn’t work, then we’ll sell a portion of your holdings in your Personal Invest Portfolio to cover the fee. 

Double check your subscription payment information to make sure it is correct. Follow these steps:

  1. Login to the Stash app. 
  2. Tap on your initials (iOS) or hamburger icon (Android) to navigate to your profile.
  3. Tap Subscription plan to view your payment method and billing frequency. 
  4. Tap Change next to Payment Method if you need to make a change. 

If you’re still having trouble, please contact us! 

1Bank Account Services provided by Green Dot Bank, Member FDIC.

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