• Q. What are the trading fees?

  Unlike other investing apps, Stash doesn’t charge any add-on trading commissions¹ or electronic statement fees. ¹Clients may incur ancillary fees charged by Stash and/or it’s custodian that are not included in the monthly Wrap-Fee.…

• Q. How Do I Close My Stash Subscription?

  Just like everything else at Stash, we’ve made the process of closing your subscription as easy and painless as possible. Here’s how to do it:  Steps to close your Stash Growth subscription Steps to close your Stash+ subscription A few things to keep in mind: Custodial accounts: If you are looking to close just a portion of your subscription (i.e.…

• Q. What are the Stash monthly fees?

  We’ve got two separate plans, each with their own fee. Stash Growth is $3/month, and Stash+ is $9/month. You can check out what’s included in each plan here.  We collect this subscription fee once a month, around the date when you first opened your account.…

• Q. What are the Apex Clearing custodian maintenance and bank transfer fees?

  You may at some point see a fee that is different from your standard monthly account fee (AKA the Wrap fee). These fees are charged based on action(s) taken by a client that is beyond Stash’s control and area of service.…

• Q. I already have a Stash banking account, but signed up for the Stash+ plan will I get a new card? Will my number change?

  No need to worry! All current debit card users will keep the same Stock-Back card (debit card) number.  …

  • Stash+

• Q. Can I pay for my subscription plan annually?

  Absolutely! You can pay for your subscription once per year if you’d like. You can pay with a debit or credit card, a linked bank account, or using your portfolio cash. You can switch from monthly billing to annual billing at any time.…

• Q. What’s included in my subscription?

  That depends on your subscription plan. Visit https://www.stash.com/pricing to see all the available options.…

  • Stash+

• Q. What if I need more custodial accounts than what is included in the Stash+ subscription?

  With Stash+, you automatically get access to two Custodial accounts. At this time, you are unable to add more than two Custodial accounts.  Still have questions about custodial accounts? We’ve got you covered. …

  • Stash+

• Q. Can I change my plan?

  Yes, you have the flexibility to change your plan at any time. To change your plan in App: Navigate to Settings from the home screen Select Subscription Select Manage (next to your current subscription) Select the plan you would like to switch to To change your plan on Web: Select your name in top right corner Select Subscription Select Manage (next to your current subscription) Select the plan you would like to switch to…

• Q. When will I be charged for my subscription plan?

  We automatically bill once per month on the day that you signed up for your account. If there is no special fee waiver, your first subscription payment happens right after you link your bank account or other payment methods. Your subscription is automatically renewed unless you cancel or change it.…

• Q. Why am I getting charged a fee each month?

  Your Stash subscription fee¹ is applied every month—unlike other companies with hidden charges, Stash works on a straightforward subscription model.  It includes your personal investment account, your bank account, your Stock-Back® Card² (your debit card), financial education and much more.   If you have any further questions,…

• Q. I was charged an overdraft fee because of my Stash account. What should I do?

  We hate this fee as much as you do. We wish that banks wouldn’t charge it! The best way to avoid an overdraft fee is to make sure there’s enough money in your external linked bank account before initiating a transfer.…

• Q. How do you charge the subscription fee?

  The way we initially attempt to charge the fee differs depending on how much money you have invested in your Stash Invest account. If you have more than $5,000 in your personal portfolio, here’s how it works: First, we’ll try to charge your subscription fee to your Portfolio Cash.…

• Q. How are refunds calculated if I close my Stash account or close my subscription plan?

  Stash will refund any and all pre-paid portions of your Stash subscription fee in accordance with the terms of your Advisory Agreement. Refunded portions of pre-paid fees will be calculated starting from your billing date and then based upon the number of days remaining in your monthly billing period or annual billing period,…

• Q. What are my Stash investment portfolio choices?

  Investing can feel overwhelming if you don’t know where to start.  It’s why Stash makes things simple with its four investment portfolio options: Investing simplified: Personal Portfolio: Stash’s Personal Portfolio is intended to combine a high degree of flexibility on your part,…

• Q. What’s a bank transfer reversal fee?

  A bank reversal can happen if the bank you are transferring from initiates a transfer cancelation. That’ll show up in your statement as “Apex Clearing (ACH) bank reversal” or return deposit fee. This might happen when your external bank account has insufficient funds,…

• Q. Can I have two Stash accounts?

  Not at this time, sorry. Stash only allows one subscription per person. …

  • subscription

• Q. How do I close my Stash Growth subscription?

  We’ll be sorry to see you go! You can close your subscription at any time in the app or online at Stash.com. See below to get started.  To start, please complete the following steps: Make sure your external bank is linked.…

  • cancel subscription

• Q. I only want one part of the Stash+ Plan, can I get a discount?

  Unfortunately, you can not subscribe to one portion of the plan and not others. If you subscribe to the Stash+ Plan, you will receive all the features and be charged $9 / month. Posted fees will be active beginning 8/1.  For current fee schedule,…

  • Stash+

• Q. What happens if I delete the Stash application from my mobile device?

  If you delete the Stash application from your mobile device without cancelling your subscription plan, your Stash account will remain active and you will continue to be charged your subscription fee. Your Stash account will continue to be governed by Stash’s Terms of Use and Privacy Policy,…

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