Stash Learn

How do I dispute a transaction?

We understand the importance of knowing what’s going on with your money. If you see something that doesn’t look right, call us immediately at (800) 205-5164 from 8:30 a.m.-8:00 p.m. ET Monday-Friday and 10:00 a.m.-6:30 p.m. ET Saturday and Sunday. You may also file your dispute in the app or on the web. 

 

Notes: 

  • Disputes cannot be filed via email or chat. Please call us to initiate a dispute, or initiate your dispute in the app/on the web. 
  • A dispute can only be filed on a banking transaction that shows completed (not pending) and does not have a dispute already filed on it. 

 

Please have the following information ready to help speed up the dispute process:

  • Your name 
  • Your account number
  • Why you believe there is an error
  • The dollar amount involved
  • The date of when the error took place

 

How to Open a Dispute in the App

Follow these steps to open a dispute in the app:

  1. Log into the Stash app. 
  2. Tap Bank at the bottom of the screen. 
  3. Tap the gear icon in the upper-right corner, or tap Need help with this transaction from the Transaction Details. 
  4. Tap Dispute a Charge in the Manage section. You will then be routed to the website to complete the dispute.
  5. To assist us in investigating your dispute please answer all applicable questions and provide any additional information you may have. 

After your dispute is filed, we will send you an email as soon as we have any updates, but no later than 10 business days from the day you filed. 

Note: If you don’t see the option to open a dispute in the app, call us immediately at (800) 205-5164 from 8:30 a.m.-8:00 p.m. ET Monday-Friday and 10:00 a.m.-6:30 p.m. ET Saturday and Sunday.

 

How to Open a Dispute on the Web

Follow these steps to open a dispute on the web:

  1. Log into Stash in a web browser. 
  2. Click Bank at the top of the screen. 
  3. Click Account Management at the top of the screen.
  4. Click Dispute a Charge.
  5. Select the transaction you need to open a dispute on.
  6. To assist us in investigating your dispute please answer all applicable questions and provide any additional information you may have.

After your dispute is filed, we will send you an email as soon as we have any updates, but no later than 10 business days from the day you filed. 

Note: If you don’t see the option to open a dispute on the web, call us immediately at (800) 205-5164 from 8:30 a.m.-8:00 p.m. ET Monday-Friday and 10:00 a.m.-6:30 p.m. ET Saturday and Sunday.

 

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