• Q. Can I use my Stock-Back card (debit card) at a gas station?

  Yes you can! Remember to select Debit when you use your Stock-Back® Card at the pump. You can also pay inside at the counter. Please note: Gas stations may hold up to $175 when you swipe your card at the pump because they do not know the final amount of the sale.…

• Q. Can I use my Stash Stock-Back card (debit card) while traveling?

  Your Stash Stock-Back card (your debit card) works in over 125 countries (including purchases, ATM withdrawals, and online transactions). Purchases are subject to foreign transaction fees. Available countries can change without prior notice. …

• Q. How long does it take to receive refunds from returns on my Stash Stock-Back card (debit card)?

  The time frame for the return is dependent on the merchant. Merchandise returns can take 3-5 business days to appear in your Stash banking account. *Please note: the timeframe is dependent on the merchant. If you are waiting for a return,…

• Q. What are the fees for Stash banking accounts?

  There are no overdraft fees, monthly minimums, or maintenance fees associated with Stash banking accounts1. However, other fees may apply. Please see our Deposit Account Agreement to locate any fees associated with your Stash banking account. 1 Stash Banking services provided by Stride Bank,…

• Q. Why are the transfers in my Stash banking account pending?

  You might see a pending status on a relatively recent Stash banking transaction. The status lets you know that a particular transaction is approved by Stash but not fully processed by the external bank account. When you add money from an external bank account into Stash banking,…

• Q. Can I view my account history after I close my Stash banking account?

  Follow these steps to access your Stash banking account statements after your account has been closed: On the app: Login to the Stash app. Tap Bank at the bottom of the screen.  Scroll down to the Your Transactions section and tap See All.…

• Q. I’m having technical issues with the Stash app and can’t open a banking account

  Sorry to hear you’re having trouble opening a Stash banking account right now. Make sure you’re navigating to the Bank tab after you login to Stash. If you’re eligible, you should see a prompt to open your Stash banking account.  If you don’t see this prompt in your Bank tab and you’d like to open a banking account with us,…

• Q. What are Stock-Back® bonuses?

  With Stock-Back^® Rewards, you earn a piece of stock (up to 1%) on almost every swipe of your Stock-Back^® Card (your debit card).¹ Stock-Back^® bonuses work the same way,…

• Q. Is the money I deposit into a Stash banking account FDIC insured?

  Yes, the funds that you deposit into your Stash banking account are FDIC insured up to $250,000. For more information about FDIC insurance, check out the FDIC website Stash Banking services provided by Stride Bank, N.A., Member FDIC. The Stash Stock-Back® Debit Mastercard® is issued by Stride Bank pursuant to license from Mastercard International.…

• Q. How much can I withdraw from my Stash banking account?

  The maximum you can withdraw from your Stash banking account¹ at an ATM or Teller is $1,000 every 24 hours.   The daily spend limit is $10,000 per day. Fees may apply. Daily withdrawal and cash limits apply. Please see your Deposit Account Agreement for limits.  …

• Q. Why is there a hold on my purchase for more than my payment amount?

  Certain purchases (hotels, car rentals, gas stations, etc.) require pre-authorization and may temporarily hold money from your card balance that could be greater than the actual purchase amount.  This is a temporary hold, and after your purchase is processed and settled,…

• Q. Does my Stash banking account offer overdraft protection?

  Stash doesn’t charge overdraft fees (or have other hidden fees)²,  so we do not offer overdraft protection on Stash banking accounts.¹ This sets us apart from other financial institutions, which can charge $30 or more if you overdraw your account,…

• Q. What are Stock Round-Ups?

  Stock Round-Ups allows you to invest spare change from qualifying purchases made with your Stock-Back® Card. Each time you spend with your Stock-Back® Card, Stock Round-Ups will round up your purchase to the nearest dollar and automatically invest the spare change in a matching stock or a  custom stock of your choice. …

• Q. Why haven’t I received my direct deposit?

  If you were expecting a direct deposit into your Stash banking account, but it hasn’t arrived yet, this could be due to one of a few reasons. Here are the most common reasons you may not have received your direct deposit:  …

• Q. What should I do if my device that stores my digital wallet is lost or stolen?

  Smart devices have powerful security features that should be turned on if something happens to them. If your device is lost or stolen, your first step should be to engage those features, which vary by provider:  Visit the Apple support site for Apple Pay Visit the Google support site for Google Pay Visit the Samsung support site for Samsung Pay If your device is unable to be locked,…

• Q. Setting up your digital wallet on Stash

  After you receive your Stock-Back® Debit Mastercard®, you can easily set up your card in your digital wallet. This article will help you set up or remove your debit card from your digital wallet. If you received a new card in the mail,…

• Q. All About Stock-Back® Rewards 

  All About Stock-Back® Rewards¹ Want to make your money work harder for you? The Stash Stock-Back® Debit Mastercard® allows you to invest while you spend. Read on to find out the details of this benefit, offered exclusively by Stash.   …

• Q. Stash Banking Benefits

  Your Stash banking account comes packed with features that will help you invest in yourself. You’ll earn Stock-Back^® Rewards¹ with every purchase, and you’ll also enjoy access to benefits provided by Mastercard^®.…

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