• Q. How can I access my Stash banking account?

  Stash banking will be available through a tile on the home feed.  While we will not be on your street corner, we’ll be in your pocket. Debit Account Services provided by Green Dot Bank and Stash Visa Debit card issued by Green Dot Bank,…

• Q. What merchants can I earn Stock-Back® from?

  There are over 11 million¹ places in the U.S. you can earn Stock-Back. When you spend with your Stash Stock-Back card (your debit card) at a merchant, we’ll reward you with stock in that company—if it’s on our platform.…

• Q. Can I use my Stock-back card (debit card) at a gas station?

  Yes. Remember to select ‘Debit’ when you use your stock-back card (debit card) at the pump. You can also pay inside at the counter. Please note: Gas stations can hold up to $175 when you swipe your card at the pump because they do not know the final amount of the sale.…

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• Q. How can I sign up for a Stash banking account?

  If you are entirely new to Stash, download the Stash app or go to stash.com—we can get you up and running in no time. If you are already a Stasher, you are only a few minutes away from having a Stash banking account.…

• Q. What ATMs can I use with my Stash banking account?

  With a Stash banking account, you will have free access to over 19,000 ATMs within the Allpoint ATM network. Enter your location to find an in-network, fee-free ATM near you! https://www.stash.com/atm-locator Debit Account Services provided by Green Dot Bank and Stash Visa Debit card issued by Green Dot Bank,…

• Q. What stocks will I earn with Stock-Back?

  Stock-Back® Rewards let you invest where you shop. When you spend at companies using your Stash Stock-Back® Card¹ (your debit card), you earn stock in those companies.  For example, if you buy from Amazon, a little piece of Amazon stock is coming your way.…

• Q. I already have a Stash banking account, but signed up for the Stash+ plan will I get a new card? Will my number change?

  No need to worry! All current debit card users will keep the same Stock-Back card (debit card) number.  …

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• Q. How do I get paid up to two days early with ASAP Direct Deposit when I switch my direct deposit through Stash?

  ASAP Direct Deposit™ is a feature available with your Stash banking account that allows you to access your money sooner (up to two days earlier!).1 How it works: Oftentimes, your employer or benefits provider will notify our bank of your incoming deposit in advance of your actual payday.…

• Q. When will I receive my Stash Stock-Back card (debit card)?

  Your physical Stash Stock-Back card (debit card) will be mailed out once funds have landed in your banking account. It should take 5-7 business days for your card to arrive.…

• Q. How will I know I’ve earned Stock-Back?

  We’ll send you a push notification (or email) to let you know when you earn Stock-Back. You’ll get this shortly after your debit card purchase—usually immediately, but it can sometimes take longer (up to a few hours). Stash Stock-Back™ is currently only available in the mobile app.…

• Q. Can I use my Stash Stock-Back card (debit card) while traveling?

  Your Stash Stock-Back card (your debit card) works in over 125 countries (including purchases, ATM withdrawals, and online transactions). Purchases are subject to foreign transaction fees. Available countries can change without prior notice. …

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• Q. How much stock will I earn with Stock-Back?

  For every qualifying purchase you make², you will earn at least 0.125% Stock-Back—and up to 5% in bonus Stock-Back with certain merchants! For a full list of bonuses and more details, see the Stock-Back© Rewards Bonuses terms and conditions. DISCLOSURES ¹Stash Stock-Back® Rewards is not sponsored or endorsed by Green Dot Bank,…

• Q. Is there another way I can set up my direct deposit instead of switching through Stash?

  You can set up your direct deposit by going to app.stash.com/debit/settings/directDeposit on your mobile device. You’ll find your accounting and routing numbers as well as a direct deposit form you can fill out and send to your employer. Debit Account Services provided by Green Dot Bank and Stash Visa Debit card issued by Green Dot Bank,…

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• Q. Does changing the address associated with my banking account also change my address associated with my investment accounts?

  No. At this time, changing your Stash banking account address only changes that account. To update your associated address for any investment account, check out this article on Ask Stash.…

• Q. Can I connect more than one external bank account to my Stash banking account?

  Your Stash banking account can only be connected to one external bank account at a time, but you can absolutely change which external bank account you want linked to Stash. Follow these steps to change external bank accounts.  In the app: Open Stash From the Home screen,…

• Q. How long does it take to receive refunds from returns on my Stash Stock-Back card (debit card)?

  The time frame for the return is dependent on the merchant. Merchandise returns can take 3-5 business days to appear in your Stash banking account. *Please note: the timeframe is dependent on the merchant. If you are waiting for a return,…

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• Q. How long does it take for money to move from my Stash personal brokerage account to my Stash banking account?

  Transfers are instant between your Stash personal brokerage account and Stash banking account.¹ It may take a few minutes for your balances to update. Transfers between your Stash banking account and Retirement or Custodial accounts may take up to 3 business days to complete.…

• Q. How do I set up direct deposit into my Stash banking account?

  There are two ways to set up direct deposits: Using our direct deposit form Fill out the provided direct deposit form here  and give it to your employer or government benefits provider. To find this in the app Select the bank icon at the bottom of the screen Select the gear icon in the top right corner of the screen Select the transfers,…

• Q. What are the terms and conditions for Spending cushions?

  Spending cushions—separated within your bank account—can cover unexpected expenses in case your bank account balance runs low. To learn more, please see our terms and conditions.…

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• Q. How do I dispute a transaction?

  We understand the importance of knowing what’s going on with your money. If you see something that doesn’t look right, call us immediately at (800) 205-5164 from 8:30 a.m.-8:00 p.m. ET Monday-Friday and 10:00 a.m.-6:30 p.m. ET Saturday and Sunday. You may also file your dispute in the app or on the web. …

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