• Q. Can I use my Stock-Back card (debit card) at a gas station?

  Yes you can! Remember to select Debit when you use your Stock-Back® Card at the pump. You can also pay inside at the counter. Please note: Gas stations may hold up to $175 when you swipe your card at the pump because they do not know the final amount of the sale.…

• Q. How can I sign up for a Stash banking account?

  If you are entirely new to Stash, download the Stash app or go to stash.com—we can get you up and running in no time. If you are already a Stasher, you are only a few minutes away from having a Stash banking account.…

• Q. Can I use my Stash Stock-Back card (debit card) while traveling?

  Your Stash Stock-Back card (your debit card) works in over 125 countries (including purchases, ATM withdrawals, and online transactions). Purchases are subject to foreign transaction fees. Available countries can change without prior notice. …

• Q. Can I connect more than one external bank account to my Stash banking account?

  Your Stash banking account¹ can only be connected to one external bank account at a time, but you can change which external bank account you have linked to Stash at any time.  Follow these steps to change your linked external bank account:  In the app: Login to the Stash app. …

• Q. How long does it take to receive refunds from returns on my Stash Stock-Back card (debit card)?

  The time frame for the return is dependent on the merchant. Merchandise returns can take 3-5 business days to appear in your Stash banking account. *Please note: the timeframe is dependent on the merchant. If you are waiting for a return,…

• Q. How do I dispute a transaction?

  We understand the importance of knowing what’s going on with your money. If you see something that doesn’t look right, you can dispute a charge directly from the app or web 24/7. You may also call us at 800-205-5164 from 8:00 a.m.-8:00 p.m.…

• Q. What are the fees for Stash banking accounts?

  There are no overdraft fees, monthly minimums, or maintenance fees associated with Stash banking accounts1. However, other fees may apply. Please see our Deposit Account Agreement to locate any fees associated with your Stash banking account. 1 Stash Banking services provided by Stride Bank,…

• Q. Why are the transfers in my Stash banking account pending?

  You might see a pending status on a relatively recent Stash banking transaction. The status lets you know that a particular transaction is approved by Stash but not fully processed by the external bank account. When you add money from an external bank account into Stash banking,…

• Q. How can I reset my Stash Stock-Back card (debit card) PIN?

  Forgot your PIN? No worries—resetting takes seconds. Here’s how to do it. To reset your PIN in the app: Login to the Stash app. Tap Bank at the bottom of the screen. Tap the settings gear icon on the upper right-hand corner.…

• Q. Can I view my account history after I close my Stash banking account?

  Follow these steps to access your Stash banking account statements after your account has been closed: On the app: Login to the Stash app. Tap Bank at the bottom of the screen.  Scroll down to the Your Transactions section and tap See All.…

• Q. I’m having technical issues with the Stash app and can’t open a banking account

  Sorry to hear you’re having trouble opening a Stash banking account right now. Make sure you’re navigating to the Bank tab after you login to Stash. If you’re eligible, you should see a prompt to open your Stash banking account.  If you don’t see this prompt in your Bank tab and you’d like to open a banking account with us,…

• Q. What are Stock-Back® bonuses?

  With Stock-Back^® Rewards, you earn a piece of stock (up to 1%) on almost every swipe of your Stock-Back^® Card (your debit card).¹ Stock-Back^® bonuses work the same way,…

• Q. How do I Set Up Direct Deposit into my Stash Banking Account?

  You can easily set up direct deposit into your Stash banking account from the app or the web. And with Stash’s Early Direct Deposit, you can get your paycheck in your account up to two days early!  Click here to set up your direct deposit.…

• Q. I used the wrong PIN and I’m locked out of my Stash banking account. What should I do?

  After several invalid PIN attempts at an ATM, your card will be locked. If your card does get locked, don’t worry—you can easily unlock it from within the Stash app in just a few minutes! Follow these steps to unlock your Stock-Back^® Card: Login to the Stash app. …

• Q. Is the money I deposit into a Stash banking account FDIC insured?

  Yes, the funds that you deposit into your Stash banking account are FDIC insured up to $250,000. For more information about FDIC insurance, check out the FDIC website Stash Banking services provided by Stride Bank, N.A., Member FDIC. The Stash Stock-Back® Debit Mastercard® is issued by Stride Bank pursuant to license from Mastercard International.…

• Q. Can I direct deposit my tax refund into my Stash banking account?

  Sure! To set up direct deposit for your tax refund:  Enter your Stash banking account and routing numbers on your tax form.  Choose Checking on your tax form. Be sure the name on your tax return matches the name on your Stash banking account.…

• Q. How much can I withdraw from my Stash banking account?

  The maximum you can withdraw from your Stash banking account¹ at an ATM or Teller is $1,000 every 24 hours.   The daily spend limit is $10,000 per day. Fees may apply. Daily withdrawal and cash limits apply. Please see your Deposit Account Agreement for limits.  …

• Q. Why is there a hold on my purchase for more than my payment amount?

  Certain purchases (hotels, car rentals, gas stations, etc.) require pre-authorization and may temporarily hold money from your card balance that could be greater than the actual purchase amount.  This is a temporary hold, and after your purchase is processed and settled,…

• Q. Does my Stash banking account offer overdraft protection?

  Stash doesn’t charge overdraft fees (or have other hidden fees)²,  so we do not offer overdraft protection on Stash banking accounts.¹ This sets us apart from other financial institutions, which can charge $30 or more if you overdraw your account,…

• Q. What are Stock Round-Ups?

  Stock Round-Ups allows you to invest spare change from qualifying purchases made with your Stock-Back® Card. Each time you spend with your Stock-Back® Card, Stock Round-Ups will round up your purchase to the nearest dollar and automatically invest the spare change in a matching stock or a  custom stock of your choice. …

• Q. How do I cancel a direct deposit into my Stash banking account?

  You’ll need to cancel your direct deposit through your employer. Contact your payroll agency and they’ll tell you how to cancel.…

• Q. Why haven’t I received my direct deposit?

  If you were expecting a direct deposit into your Stash banking account, but it hasn’t arrived yet, this could be due to one of a few reasons. Here are the most common reasons you may not have received your direct deposit:  …

• Q. I am having trouble or am unable to transfer money to my Stash banking account. What should I do?

  Having issues making a transfer or deposit into your Stash banking account? We’ll help you get to the bottom of this. Please give us a call at 800-205-5164 from 8:00 a.m.-8:00 p.m. ET Monday-Friday, or email us at support@stash.com for assistance in transferring money into your Stash banking account.…

• Q. Why was my Stash Stock-Back card (debit card) transaction declined?

  Your Stock-Back® Card¹ (debit card) transaction could be declined for several reasons, such as insufficient funds in your account to cover the transaction, or if the activity is outside of your normal spending patterns. Please give us a call at 800-205-5164 from 8:00 a.m.-8:00 p.m.…

• Q. What should I do if my device that stores my digital wallet is lost or stolen?

  Smart devices have powerful security features that should be turned on if something happens to them. If your device is lost or stolen, your first step should be to engage those features, which vary by provider:  Visit the Apple support site for Apple Pay Visit the Google support site for Google Pay Visit the Samsung support site for Samsung Pay If your device is unable to be locked,…

• Q. How do I lock/unlock my Stash Stock-Back Card?

  Misplaced your wallet and worried that fraudsters have it? Don’t panic—Stash offers the ability to lock and unlock your Stock-Back® Card¹ (your debit card). You can keep looking for your card without worrying about unauthorized transactions. Locking is easy—here’s how: In the app: Login to the Stash app.…

• Q. How do I sign up for direct deposit if I receive government benefits?

  If you’d like to sign up for direct deposit into your Stash banking account and you receive government benefits, you’ll  first need to get your Stash account and routing number.  Find your account and routing numbers here After you have your Stash account numbers,…

• Q. What are the out-of-network ATM fees for my Stash banking account?

  The out-of-network ATM fee is $2.50 plus any fee assessed by the owner of the ATM you’re using. The out-of-network balance inquiry fee is $0.50.  Follow these steps to locate an in-network ATM: Login to the Stash app.  Tap Bank at the bottom of the screen. …

• Q. Managing Your Stock-Back® Debit Card

  Stash makes managing your Stock-Back^® Debit Mastercard^® easy. You can order a new card, activate your card,  How can I order a new card?  You can easily order a replacement Stock-Back^® Card¹ 24/7 right from your Stash account.…

• Q. Making a Deposit into Your Stash Banking Account

  In a time crunch to pay your bills, or need to use your Stock-BackⓇ Card¹ to make that purchase soon? Here are some ways to add money to your Stash banking account.¹ Click below to jump ahead: Make a transfer to your Stash banking account from within your Stash account.…

• Q. Stash Banking Benefits

  Your Stash banking account comes packed with features that will help you invest in yourself. You’ll earn Stock-Back^® rewards with every purchase, and you’ll also enjoy access to benefits provided by Mastercard^®.¹  We’ve highlighted some of the benefits below. …

• Q. All About Stock-Back® Rewards 

  Want to make your money work harder for you? The Stash Stock-Back® Debit Mastercard® allows you to invest while you spend.1 Read on to find out the details of this benefit, offered exclusively by Stash.  How does Stock-Back® work? To earn Stock-Back® Rewards,…

• Q. Stash Banking: Account Setup Checklist

  Not sure if your new banking experience is fully set up? We’ve got you. Use the checklist below to ensure you’ve unlocked all your new benefits.¹ 1. Find your new account, routing, and Stock-Back® Card numbers Your Stash banking account and routing numbers have changed.…

• Q. Setting up your digital wallet on Stash

  After you receive your Stock-Back® Debit Mastercard®, you can easily set up your card in your digital wallet. This article will help you set up or remove your debit card from your digital wallet. If you received a new card in the mail,…

• Q. Closing Your Stash Banking Account

  Are you sure you want to close your Stash banking account? Please remember you can only open one Stash banking account at a time right now.  Check out the benefits included with your Stash banking account Before you close your Stash banking account,…

• Q. Bill Pay and the New Stash Banking Account

  Stash is starting the process of switching our banking provider. For more information on this change, check out this article—we are really excited about this change and the benefits it will bring to customers!  As part of the change, you’ll need to make other arrangements to make your payment(s) if you use Bill Pay.…

• Q. Where Can I View My Stash Banking…

  Where can I view my Stash banking account balance? You can find your banking account balance on the Stash home screen.1 Login to your Stash account to view your home screen. Where can I view my Stash banking account number and routing numbers?…

• Q. Can I request a stop payment on a transaction in my Stash banking account?

  Yes, you can request a stop payment for incoming transactions on your Stash banking account. You can request a stop payment via phone. If you’d like to request a stop payment, please give us a call at 800-205-5164 from 8:00 a.m.-8:00 p.m.…

• Q. Transferring Money into your Stash Banking Account from Your External Bank

  There are three ways to transfer to your Stash Banking account¹: Please note: Bank transfers from your external bank are completed through ACH (Automated Clearing House), which can only occur on business days, excluding federal holidays and weekends.…

• Q. Adding Cash to Your Stash Banking Account

  Where can I deposit cash into my Stash Banking account?¹ You can deposit cash at any of our participating retailers nationwide, including CVS Pharmacy®, Walgreens, Rite Aid, and Walmart. To deposit cash, take your cash to one of the participating retailers and show your barcode at the register.…

• Q. Everything you need to know about Mobile Deposit

  With Stash, you can deposit a check when you need to simply by taking a picture of your check. Mobile check deposit is available to Stash banking customers .   Click below to skip ahead: Qualifying for Mobile Check Deposit How to deposit a check to your account How do I take a good picture of my check?…

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