Why is my Invest account suspended or inactive?
Stash has reduced your level of service due to inactivity on your brokerage account. This means trading is no longer available to you.
If you’d like to initiate transfers, deposits, or buy/sell securities, you’ll log in to the app to review and agree to the Apex and Stash Capital Customer Account Agreement.
Until you’ve agreed to the Apex and Stash Capital Customer Account Agreement, you’ll still have access to:
- Investment advice and recommendations
- Stash Learn articles and content
Agreeing to the terms in the Apex and Stash Capital Customer Account Agreement will re-activate your access to:
- Initiating transfers
- Depositing to Stash Cash
- Buying/selling securities and/or stocks.
We’re happy to share the Apex and Stash Capital Customer Account Agreement with you as a reference.
Related questions View all Invest
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Q. FAQ: Account Management
Password and log-in support Forgot your password? Can’t remember your password? Click here to reset it. Need to change your password? If you use your email address to sign in: Enter your email into the login screen at https://login.stash.com You will see an option to Reset Password.…
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Q. FAQ: Dividends
What is a dividend? A dividend is a payment to a shareholder when a company shares its profits. The amount of dividends you receive will be proportional to the amount of stock you own in that company. Learn more about how dividends work in this article.…
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Q. Why did the price I bought or sold my investments at change? What are Trading Windows?
When you sell an investment on Stash, your transaction is queued up and executed during one of our four trading windows (two in the morning and two in the afternoon, Monday to Friday, excluding market holidays). The price you see after the sale has settled is the price at the time we processed your sale.…
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