• Q. How do I sell an investment?

  Stash makes selling investments easy and painless. When selling, you have the option to sell a specific dollar amount or the entire investment. Please note that there’s a mandatory one business day holding period after the sale before your cash will be available to use.…

• Q. What Are Stash’s Trading Windows?

  Stash uses four trading windows because our platform is not intended to be used for day trading, but rather for long-term investing. By investing small amounts in a diversified portfolio over a long period of time, you can minimize your risk and save for your future.…

• Q. What happens to my shares if a stock splits?

  If a stock you own splits, don’t worry! This is nothing to worry about. Imagine that you have a $100 bill. You want to break it down, so you get change in the form of two $50 bills. You haven’t lost any money,…

• Q. I’m losing money in one of my investments. Should I sell and invest in something else?

  At Stash, we believe in taking the long view on your investments. We know this can be a little nerve-wracking, but an investment that is up today could lose value tomorrow. This is all a part of learning to invest. Even if you’re seeing an investment go down in value,…

• Q. How do I buy an investment?

  Stash makes it easy to invest in stocks or exchange-traded funds (ETFs). You can make a single purchase, or set up auto invest to invest on a regular schedule.  Learn more about stocks and ETFs Find out how to set up auto invest here You can buy your stocks and ETFs from the Stash app or website.…

• Q. How do I pick single stocks?

  When choosing a single stock to invest in, there are a few things you should keep in mind:  You can purchase any single stock available on the Stash app, regardless of your individual risk profile. If you want to purchase single stocks,…

• Q. How many investments should I have in my portfolio?

  The exact number of investments you purchase is entirely up to you. We like to encourage our clients to have a diverse, robust portfolio that reflects several different industries and technologies. This can help keep your portfolio balanced and avoid too much risk.…

• Q. Why should I be investing in ETFs?

  There are so many investing options out there, it can be confusing figuring out where to start. As a new investor, ETFs can be a great place to start your portfolio. With an ETF, you can invest in a variety of different companies or industries without needing to choose just one “winner”.…

• Q. Why is the price that I sold my stocks at different than the price I see in the app after the trade has settled?

  When you sell an investment on Stash your transaction is queued up and executed during one of our four trading windows, (two in the morning and two in the afternoon). This means that the sale price of your stocks may change because we don’t immediately sell your investment when you initiate a sale. …

• Q. What’s the difference between selling partially and selling all?

  At Stash, we believe that you should have the freedom to handle your finances as you see fit. We have a range of options that allow you to manage your investments with pinpoint precision. One of these tools is the ability to sell your investments either partially or totally.…

• Q. If I sold all shares of an investment, why did the value that I sold at change?

  We don’t process sales of investments instantaneously. Since we’re focused on long-term trading rather than day trading, we process sales during four trading windows operated each trading day, with two in the morning and two in the afternoon.  Due to this,…

• Q. Do ETFs have fees?

  Yes, ETFs have management fees. These fees are usually referred to as the expense ratio. The expense ratio is often shown as a percentage. ETFs are managed by investment companies that charge a fee for their service. The fee covers all operational costs associated with managing the ETF.…

• Q. Can you lose money investing in stocks?

  As with all forms of investing, there’s a risk of losing money when you invest in stocks on Stash. When you buy shares of a publicly traded company, they’re valued at a certain amount. That amount may rise or fall. The individual value of a company’s share is determined by many factors,…

• Q. How is my total return percentage calculated?

  A return is how much you gain or lose on either a single investment or an entire portfolio. You can calculate it as both a specific dollar amount or a percentage. Here’s how. Investment positions/holdings: Dollar: [current value] – [amount invested] Percentage: ( [current value] / [amount invested] ) –…

• Q. Are dividends guaranteed?

  No. Many companies have a long, reliable track record of paying dividends, but no company is required to pay them. Dividends are a subset of revenue generation and profitability. Because these factors cannot be guaranteed, dividends are also not guaranteed. However,…

• Q. What is Portfolio Cash?

  Your Portfolio Cash is the amount of money you have available to purchase investments, including single stocks and ETFs. You can also move some or all of this money to your bank account. Portfolio Cash is a combination of: Transfers you’ve made from Stash banking or your external bank account Recurring transactions to your cash balance Dividends earned on your investments that were not reinvested Funds from recently sold investments …

• Q. Do I have to pay taxes on my Stash Invest investments?

  Stash Invest accounts are taxable brokerage accounts. You are required by the IRS to report income earned from capital gains and other applicable distributions. This means you will need to pay taxes on money you make through capital gains, dividends, and income interest.…

• Q. I don’t want trade confirmations, can they be stopped?

  Unfortunately, we can’t stop sending these to you. We are legally required to send trade confirmations to all clients.…

• Q. Why is Stash offering single stocks?

  Stashers have continually expressed interest in investing in single stocks as part of their long-term, diversified portfolios. We have also heard that users are looking for a way to invest in a single company to diversify their holdings and support the companies they know and love.…

• Q. What are some important dates to keep in mind when investing in dividend-paying stocks or ETFs?

  When it comes to getting the benefits of dividends, there are a few dates to keep in mind. Dividends are paid on the payment date. This is set by the board of directors and, ultimately, the shareholders. This is the date the dividend checks or electronic payments are sent to eligible investors.…

• Q. Why is my Invest account suspended or inactive?

  Stash has reduced your level of service due to inactivity on your brokerage account. This means trading is no longer available to you. If you’d like to initiate transfers, deposits, or buy/sell securities, you’ll log in to the app to review and agree to the Apex and Stash Capital Customer Account Agreement.…

• Q. What are my Stash investment portfolio choices?

  Investing can feel overwhelming if you don’t know where to start. Stash makes things simple with our four investment portfolio options. As each portfolio type serves a different purpose, you may invest in any or all of these. What’s important is that you have options to get to the next level of your investment goals. …

• Q. How do I set up automatic dividend reinvestment?

  We’ve got some good news—for Retirement and Custodial accounts, we’ll automatically reinvest your dividends. This is also known as DRIP. We’re unable to disable automatic dividend reinvestment for Retirement and Custodial accounts at this time. Dividends may take up to 3-4 business days to be reinvested.…

• Q. How Does The #StashStockParty (Stash Stock Party) Work?

  What’s a #StashStockParty? Stock Parties are specific periods of time during which Stashers can claim bonus stock at party.stash.com.  For example: For a Planet Fitness stock party, all Stashers who login to the party will be rewarded with Planet Fitness stock,…

• Q. Where Can I Find My Stash Invest Account Number?

  To find your account number for your Stash Invest (Custodial or Retire) Account: Login to the Stash app.  Select your initials (iOS) or hamburger icon (Android) in the upper-left corner.  Select Statement and Documents. Select Portfolio Statement or Trade Confirmation and you will find your account number in upper-left corner of the statement.…

• Q. Can I transfer money or investments between my Personal Portfolio and Smart Portfolio?

  At this time, you’re not able to transfer money in between your Personal Portfolio and Smart Portfolio. However, Stash makes it easy to transfer money from your Stash banking account or external bank account to your Smart Portfolio. [Learn how to make a transfer here] …

• Q. Are loaned securities SIPC protected?

  Are loaned securities SIPC protected? The securities loaned to a borrower may not be protected by Securities Investor Protection Corporation (SIPC) coverage. SIPC coverage protects customers in instances where a brokerage firm that has custody of his/her assets goes bankrupt. Where can I learn more about SIPC coverage?…

• Q. How Do I ACAT Transfer My Portfolio To Another Broker?

  What is an ACAT? An ACAT (Automated Customer Account Transfer) transfer lets you move all of your cash and full stock shares from Stash to another broker (via our custodian Apex). There are two types of ACATs: Partial: Move one or more securities,…

• Q. Does Stash send paper or electronic statements?

  By default, Stash sends electronic statements to the email address your Stash account is registered to. You can also access your statements at any time from your Stash account.  Are you receiving paper statements and want to switch back to electronic statements?…

• Q. Securities Lending

  Securities lending is a kind of investment activity that allows whole-share owners of securities to earn extra income by loaning out their shares. Partial share owners are not eligible for securities lending.  The owner of the whole-share (the lender) loans their securities to a financial institution,…

• Q. Everything you Need to Know about Dividends

  A dividend is a payment to a shareholder when a company shares its profits. The amount of dividends you receive will be proportional to the amount of stock you own in that company. Dividends are usually paid in cash (not additional stock),…

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