Why was my Stash Stock-Back card (debit card) transaction declined?
Your Stock-Back card (debit card) transaction could be declined for several reasons, such as insufficient funds in your account to cover the transaction, or the activity is outside of your normal spending patterns.
Please customer support at 1-800-205-5164 from 8:30 am – 6:30 pm ET Monday through Friday or Saturday through Sunday from 11:00 am – 5:00 pm ET for further assistance.
Debit Account Services provided by Green Dot Bank and Stash Visa Debit card issued by Green Dot Bank, Member FDIC, pursuant to a license from Visa U.S.A. Inc. Visa is a registered trademark of Visa International Service Association. Green Dot Bank operates under the following registered trade names: GoBank, Green Dot Bank and Bonneville Bank. All of the registered trade names are used by and refer to a single FDIC-insured bank, Green Dot Bank. Deposits under any of these trade names are deposits with Green Dot Bank and are aggregated for deposit insurance coverage. Green Dot is a registered trademark of Green Dot Corporation. (c) 2018 Green Dot Bank. All rights reserved. Investment products and services are not offered by Green Dot Bank and are Not FDIC Insured, Not Bank Guaranteed, and May Lose Value.
Related questions View all Bank Account
Q. The New Stash Banking—What’s New and What Changed
Beginning in fall 2022, Stash will be switching banking providers. This move will provide more autonomy for Stash in banking decisions, and will provide more benefits to customers. You can read about our decision here. You may be wondering—what steps do I need to take after I’ve transitioned my banking account?…
Q. Need to upload documents to verify your identity when opening a Stash account?
During the course of signing up for your new Stash account, we may ask you for proof of identity via either your driver’s license or passport. Why do we need this information? The USA Patriot Act requires us to verify your identity—it helps us keep all 6+ million Stashers safe,…
Q. What is happening to my Stash Banking Account issued by Green Dot Bank?
What is happening to my Stash banking account issued by Green Dot Bank? We are switching to a new banking partner. The transition is easy! We’ll transfer your funds automatically in just a few minutes. If you do not complete the transition,…
Didn’t find your question?
Tell us what you’re looking for, and we’ll search for resources that could help.Ask your question
Fiduciary 101: Why it’s Our Job to be Your Advocate
It’s a big word that means a lot when it comes to handling your money. It defines a relationship built on trust and duty.
Debt and Equity: What Every Smart Investor Needs to Know
You can invest in debt & in equity, but do you really know what that means? We break down the jargon.