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Why was my Stash Stock-Back card (debit card) transaction declined?

Your Stock-Back card (debit card) transaction could be declined for several reasons, such as insufficient funds in your account to cover the transaction, or the activity is outside of your normal spending patterns.

Please customer support  at 1-800-205-5164 from 8:30 am – 6:30 pm ET Monday through Friday or Saturday through Sunday from 11:00 am – 5:00 pm ET for further assistance.


Debit Account Services provided by Green Dot Bank and Stash Visa Debit card issued by Green Dot Bank, Member FDIC, pursuant to a license from Visa U.S.A. Inc.  Visa is a registered trademark of Visa International Service Association. Green Dot Bank operates under the following registered trade names: GoBank, Green Dot Bank and Bonneville Bank.  All of the registered trade names are used by and refer to a single FDIC-insured bank, Green Dot Bank. Deposits under any of these trade names are deposits with Green Dot Bank and are aggregated for deposit insurance coverage.  Green Dot is a registered trademark of Green Dot Corporation. (c) 2018 Green Dot Bank. All rights reserved. Investment products and services are not offered by Green Dot Bank and are Not FDIC Insured, Not Bank Guaranteed, and May Lose Value.

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