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What do I do if I don’t recognize a posted transaction in my Stash banking account?

Contact us immediately at (800) 205-5164 for any of the below reasons:

  •  If you think your Stash Stock-Back card (your debit card) or PIN has been lost or stolen.
  • If your in-app transactions, any transaction receipt, and/or statement shows any transactions that you did not make.

You will need the following information in order to report the suspected error:

  1. Your name as it appears on the account and account number.
  2. The dollar amount of the suspected error.
  3. A description of the transaction you are unsure about, why you think it is an error or why you need more information.
  4. Any additional supporting documentation related to the error is helpful.

You can also report an error via direct mail at Stash Debit Account Member Care, P.O. Box 5100, Pasadena, CA 91117.

Note: If you report by phone, we may require that you mail us the relevant information in writing as well.

Please be sure to check your statements for transactions you think you may not have made. You need to tell us within 60 days of the transaction first being shown on your statement (subject to limited exceptions).

Green Dot Bank will determine whether an error occurred within 10 business days (or 20 business days if you are a new account) after both (1) they hear from you and you provide the required information and (2) the transaction at issue has actually posted. If they need more time to investigate, they may credit your account (with “provisional credit”) so you will be able to use the money at issue during the remainder of the investigation period.

Any provisional or final credits will be posted to your Stash Debit account for your use.

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