What is Two-Factor Authentication (2FA) and How do I perform it?
Keeping your information secure is our top priority. Two-factor authentication (2FA) will send a confirmation code as a text/SMS message, email, or phone call. This helps protect your Stash account by requiring a security code in addition to your password.
Here’s how it works:
- Enter your username and password into Stash. You’ll automatically receive an SMS message to the phone number on filed.
- Note: If you have the verification code sent via email or phone call, use the code you received through that channel.
- Enter the verification code. You’ll be logged in to Stash.
What if I didn’t get the code?
Try resending it—you’ll see the option when you login to Stash. There is also an option to get a verification code via a phone call or email, if you didn’t receive the SMS message.
Note: The verification email might be sent to your Spam or Promotion folders—look for a subject like “2 Factor Authentication – Verification Code.”
Will I have to do this every time I open the app or Stash online?
Nope! Within the app, you’ll have the option of generating a PIN or another verification method for easy access. And online, you’ll only need to do two-factor authentication when you change browsers, or if you haven’t logged in for a while.
How do I update the Two-Factor Authentication (2FA) phone number or email?
We want to make sure your information is secure. You can update your information after you’ve successfully logged in to Stash, but it’s easy to change:
Need further assistance? Please contact us at 800-205-5164 from 8:00 a.m.-8:00 p.m. ET Monday-Friday, and from 10:00 a.m.-6:30 p.m. ET Saturday and Sunday, or email us at firstname.lastname@example.org.
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