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What is Two-Factor Authentication (2FA) and How do I perform it?

Keeping your information secure is our top priority. Two-factor authentication (2FA) protects your Stash account by requiring a security code in addition to your password. 

Enter your password and you’ll automatically receive an SMS to the phone number you provided. The SMS message will look like this

Enter it into Stash, and you’re all set. 

What if I didn’t get the code?

Try resending it—you’ll see the option in Stash (screenshot below). There is also an option to get a verification code via a phone call or email. 

Note if you try the email option, it might be sent to your spam or promotion folders— just look for something like “2 Factor Authentication – Verification Code”. 

Will I have to do this every time I open the app or Stash online?

Nope! Within the app, you’ll have the option of generating a PIN or another verification method for easy access. And online, you’ll only need to do two-factor authentication when you change browsers or if you haven’t logged in for a while.

How do I update the Two-Factor Authentication (2FA) phone number or email?

We want to make sure your information is secure. You can only update your information after you’ve successfully logged in, but it’s easy to change:

Need further assistance? We’re here to help.

 

 

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