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What is Two-Factor Authentication (2FA) and How do I perform it?

Two-factor authentication (2FA) is an extra layer of security that is currently active for all Stash customers. It protects your Stash account by requiring a security code in addition to your password. 

Upon inputting your password successfully, you’ll receive a prompt for an additional 6 digit code. This can be received via SMS (text message rates may apply), a phone call, or an email

Receiving your code in the app:

Once you have successfully entered your password, you will automatically receive an SMS to the phone number you provided. 

  • The message will look like this:

  • If you haven’t received the message try resending the code, ensure that your number is up to date, and can receive SMS or use an alternative method shown below. 

Voice

  • If you select Voice, you will receive a call where the passcode will be given to you.

Email

  • If you select Email, you will receive an email which looks like this:

If you’re having trouble locating the email try:

  • Searching for “2 Factor Authentication – Verification Code” 
  • And check your Spam and Promotions folders 

Receiving your code on Web:

Once you have successfully entered your password, you will automatically receive an SMS to the phone number you provided. 

  • The message will look like this:

  • If you haven’t received the message try resending the code or use an alternative method shown below. 

Voice

  • If you select Voice, you will receive a call where the passcode will be given to you.

Email

  • If you select Email, you will receive an email which looks like this:

If you’re having trouble locating the email try:

  • Searching for “2 Factor Authentication – Verification Code” 
  • And check your Spam and Promotions folders 

Need further assistance? Contact us if you have any further questions at please contact support.

 

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