Why is my account locked?
There are many reasons why your Stash account may be locked. To get specific information about your situation, please call us at 800-205-5164 from 8:00 a.m.-8:00 p.m. ET Monday-Friday, and from 10:00 a.m.-6:30 p.m. ET Saturday and Sunday, or email us at support@stash.com so that a representative can assist you with unlocking your account.
Note: You may be required to provide some documentation to unlock your account. Login to your Stash app to see if you have a prompt to upload documents. You can upload your documents directly in the Stash app. This may be a quicker process to unlock your account.
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Q. Why am I receiving an authentication code from Stash and how do I stop it?
Keeping your information secure is our top priority. Two-factor authentication (2FA) will send a confirmation code as a text/SMS message, email, or phone call. This helps protect your Stash account by requiring a security code in addition to your password when you log in. …
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Q. Managing Your Stock-Back® Debit Card
Stash makes managing your Stock-Back® Debit Mastercard® easy. You can order a new card, activate your card, How can I order a new card? You can easily order a replacement Stock-Back® Card1 24/7 right from your Stash account.…
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Q. Securities Lending
Securities lending is a kind of investment activity that allows whole-share owners of securities to earn extra income by loaning out their shares. Partial share owners are not eligible for securities lending. The owner of the whole-share (the lender) loans their securities to a financial institution,…
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