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Q. Why did you transfer money from my external bank account?

There are a number of reasons why we may have transferred money from your external bank account to Stash: You initiated a manual transfer (such as a purchase with a transfer), a manual transfer to your Stash banking account¹,…

Q. I was charged an overdraft fee because of my Stash account. What should I do?

We hate overdraft fees as much as you do. We wish that banks wouldn’t charge them! If you’ve already been charged an overdraft fee, we’re unable to reimburse the fees charged by your bank. Please call your bank and ask them to waive the fee.…
Q. Does my Stash banking account offer overdraft protection?

Stash doesn’t charge overdraft fees (or have other hidden fees)², so we do not offer overdraft protection on Stash banking accounts.¹ This sets us apart from other financial institutions, which can charge $30 or more if you overdraw your account,…

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