-
Q. Why can’t I withdraw my money?
If you still have investments, you’ll need to sell those before withdrawing your money. The money from the sale will be held for two business days (in accordance with SEC regulation) before you can move it to your bank account. What if I just sent money to my Stash account?…
-
Q. Why was my transfer (or withdrawal) to my external bank account rejected or canceled?
If you’re trying to transfer money outside of Stash, there’s a handful of reasons your transfer may have been rejected. We’ll go over them below. You don’t have enough money in your accounts. You can only transfer your available balance in your Stash Bank account or your amount available to transfer in your Portfolio Cash.…
Learn Weekly
-
Q. Why can’t I use funds from my sale?
So you’ve recently sold an investment, but the funds haven’t appeared just yet. Don’t worry! This is a routine part of the process of selling shares of stocks. The SEC requires a mandatory 2-day settlement period when selling an investment. When you buy or sell securities,…
-
Q. How long does it take a transfer from an external bank account to arrive in my Stash banking account?
It usually takes 2-4 business days. If it doesn’t appear within that time frame please contact your external bank. Please note: bank transfers from your external bank are completed through ACH, which can only occur on business days, excluding federal holidays.…
-
Q. I can’t find my money in the app, where do I look?
If you’ve recently transferred money from your external linked bank account to your Stash Bank account, it’ll show up within 2-5 business days. Please note that business days are Monday through Friday, excluding weekends and US market holidays. If you want to see transfers,…
Didn’t find your question?
Tell us what you’re looking for, and we’ll search for resources that could help.
Ask your question
