Why is there a hold on my purchase for more than my payment amount?
Certain purchases (hotels, car rentals, gas stations, etc.) require pre-authorization and may temporarily hold money from your card balance that could be greater than the actual purchase amount.
This is a temporary hold, and after your purchase is processed and settled, the extra funds on hold will be released and your balance will be adjusted.
For example: You swipe your Stock-Back® Card1 at the pump and spend $50 on gas. The gas station places a temporary hold of $100 on your card. Once the payment is processed, and the hold is released, the transaction settles for $50. The remaining $50 that was held will be released back into your account.
If the hold has been released and you were still charged an incorrect amount, please open a dispute with us so we can get to the bottom of it. Learn how to open a dispute here.
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