I used the wrong PIN and I’m locked out of my Stash banking account. What should I do?
After several invalid PIN attempts at an ATM, your card will be locked.
If your card does get locked, don’t worry—you can easily unlock it from within the Stash app in just a few minutes! Follow these steps to unlock your Stock-Back® Card:
- Login to the Stash app.
- Tap Bank at the bottom of the screen.
- Tap your card image to flip it over.
- Tap the slider next to Lock Card. When the slider is blue, your card is locked.
Note: To unlock your card, tap the slider next to Lock Card again.
Still need help? Please give us a call at 800-205-5164 from 8:00 a.m.-8:00 p.m. ET Monday-Friday, or email us at support@stash.com.
Related questions View all Stash Banking Account
-
Q. What is Plaid, and how do I use it to link my external bank?
Stash uses a third-party technology called Plaid to allow you to link your external bank account, making it possible for your external bank and Stash to talk to one another. When you use Plaid to link Stash to your external bank,…
-
Q. FAQ: Linking an External Bank Account
How do I link my bank account to Stash? Linking your external bank account enables you to move funds on and off of Stash, so that you can invest for the long term. Linking your bank to your Stash account is simple.…
-
Q. Troubleshooting Bank Linking Issues
What if I’m having issues linking my bank account? If you are having issues linking your bank, try troubleshooting with these tips: Try linking through a different method. Try linking your external bank through both instant and manual linking options, following these steps for additional guidance.…
Didn’t find your answer?
Need help? Email us anytime at support@stash.com
Call us Monday-Friday 8:00am-8:00pm ET
