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Q. What is the Crypto Beta Group?
Our rollout for crypto will be made up of multiple phases. This way we can slowly roll out cryptocurrency without doing too much too fast. The Beta group is the first wave of customers who will have the option to trade crypto.…
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Q. How do I Close my Crypto Account?
Want to opt out of crypto in your Smart Portfolio? Email us at support@stash.com to request an opt out. Opt outs may take up to 30 days fully process. Looking to close your crypto account completely? You’ll have to close your Personal Invest Portfolio1. …
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Q. Cryptocurrency Basics
It’s official, Stash is stepping into the crypto game! That’s right, Stash is now enabling the ability for customers to invest in cryptocurrencies like Bitcoin, Ethereum, Litecoin and more. To help protect you from price manipulation and potential fraud, we only offer large,…
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Q. How Do I Sign up for a Crypto Account?
You can easily sign up for your cryptocurrency account from the Stash app or website. You must enroll and accept our Agreements before opening your crypto account. In order to open a crypto account, you must successfully complete registration and open a taxable brokerage account.…
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Q. What is the Maintenance Window for Crypto?
Every day between 5:30-6:05 p.m. ET, crypto purchases and sales will be unavailable due to maintenance. During this time you will not be able to trade cryptocurrencies. After the maintenance window has passed, try your trade again. We offer crypto trading 24/7 so you can complete your transaction at any time outside of the maintenance window*. …
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Q. Can I Transfer my Crypto Coins to Another Platform?
If you’re looking to transfer your crypto coins to another platform with an ACAT transfer, you won’t be able to transfer the coins. If you request an ACAT for the securities held in your brokerage account, crypto assets held in your crypto account are sold,…
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